Fahad Mirza

Marketplace Coordinator

SkillGigs.com

Nov 2023 - Feb 2025 (1 year 4 months)

As a Marketplace Coordinator at SkillGigs.com, I played a key role in supporting the daily operations of a dynamic digital talent marketplace. My responsibilities included coordinating candidate profiles, assisting with job postings, ensuring data accuracy, and facilitating communication between healthcare professionals and recruiters. I focused on maintaining a seamless user experience while contributing to the overall efficiency and growth of the platform. Working in a fast-paced, tech-driven environment sharpened my organizational skills and attention to detail.

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Case Manager Life Back Tax Relief

Mar 2023 - Current (3 years 6 months)

As a Case Manager at Life Back Tax Relief, I manage client tax resolution cases from initial intake through final resolution. I work directly with clients to gather financial documents, assess their tax situation, and communicate with the IRS and state agencies on their behalf. My responsibilities include preparing power of attorney forms, submitting financial statements, coordinating with enrolled agents or tax professionals, and ensuring that all required documentation is accurate and complete. I also help educate clients on their options, guide them through the resolution process, and provide consistent updates to keep them informed. This role requires strong attention to detail, excellent communication skills, and the ability to manage

CUSTOMER SERVICE REPRESENTATIVE

Systems Limited

Dec 2020 - Aug 2023 (2 years 9 months)

A Dedicated Inbound Customer Service Representative specializing in U.S.-based calls, with experience in assisting customers by answering inquiries, resolving issues, and providing product and service information. Skilled in managing a high volume of inbound calls while ensuring a positive and professional experience for each customer. Familiar with U.S. customer expectations and adept at handling diverse inquiries with patience and empathy. Experienced in using CRM and call center software to accurately document interactions, track issues, and follow up on customer needs. Strong communication skills and a focus on achieving high levels of customer satisfaction through attentive and personalized support.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Mindbridge

Nov 2019 - Dec 2020 (1 year 2 months)

As a Customer Support Professional, I was responsible for providing exceptional service and assistance to customers through various communication channels, including phone, email, and live chat. Key duties include resolving customer inquiries, troubleshooting issues, and ensuring prompt and effective solutions. Skilled in managing high volumes of customer interactions, maintaining accurate records, and following up to ensure satisfaction. Strong ability to handle complex issues, de-escalate challenging situations, and convey technical information in a clear, user-friendly manner. Proven track record of maintaining high customer satisfaction and contributing to a positive customer experience.

SALES MANAGER

Zepto Systems Limited

Apr 2017 - Dec 2019 (2 years 9 months)

As a Sales Manager, I was responsible for leading and managing a team to achieve sales targets and drive revenue growth. Duties include developing and executing sales strategies, identifying new business opportunities, and maintaining strong relationships with key clients. Skilled in analyzing market trends, setting performance goals, and providing training and mentorship to sales staff. Strong background in negotiating contracts, creating sales reports, and collaborating with cross-functional teams to optimize sales processes and enhance customer satisfaction. Proven track record in boosting sales performance, improving customer retention, and expanding market reach.

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LIMO TRANSPORT

DISPATCHER SUNNY'S WORLDWIDE CHAUFFEURED TRANSPORTATION

Experienced Limo Dispatcher responsible for coordinating and dispatching limousine drivers to meet client transportation needs promptly and efficiently. Skilled in scheduling and monitoring driver assignments, managing last minute changes, and optimizing route planning to ensure timely pickups and drop-offs. with clients and drivers to provide updates, special requests, any

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