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Product Support Analyst

CSG

Jan 2024 - Jan 2025 (1 year 1 month)

As a Product Support Analyst I, I use SQL Server to troubleshoot and resolve performance issues. My role includes monitoring logs, ensuring system efficiency, and documenting solutions. I work with development and operations teams to optimize SQL Server and maintain data integrity, which has strengthened my SQL skills and database management knowledge. Additionally, my experience as a production analyst involved providing support for bugs and database reports at CSG in Colombia, which enhanced my ability to deliver effective customer service and collaborate with various tools such as Zoom, Slack, and Google Workspace for seamless communication and project management.

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Bindery System Operator - B2

MITCHELL Press Ltd

Jan 2023 - Jan 2024 (1 year 1 month)

Bindery machine operators load, operate, maintain, and repair machines used for different binding methods like saddle stitching, perfect binding, and wire binding of documents and books. Additionally, I contributed to a system update and automation process, which included quality assurance improvements, enhancing operational efficiency at Mitchell Press in Canada. This experience, while not directly related to the core responsibilities of operating bindery machines, demonstrates my ability to adapt to new technologies and improve processes, which can be beneficial in a fast-paced production environment.

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Manager - Graphic design services / Printing

Gringo Medi

Aug 2019 - Nov 2021 (2 years 4 months)

Managed the development of graphic content for social media, including the creation of flyers, catalogs, folders, business cards, and magazines for letterbox dropping. Updated and maintained website content to ensure relevance and engagement. Provided training and professional development for team members to enhance their skills and performance. Additionally, utilized tools such as Zoom, Slack, and Trello to effectively manage and guide the company’s team, which were essential for daily activities in Australia, ensuring seamless communication and project tracking. While customer service was not a primary focus, maintaining a supportive environment contributed to overall team morale and productivity.

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Marketing Assistant

Savoy Real Estate and Const.

Jan 2017 - Jan 2018 (1 year 1 month)

Administrative and technical support in the Marketing department, customer service, providing and receiving information; control and archiving of various documents, fulfilling all the necessary procedure; production of reports and spreadsheets. Creation of internal communication pieces, layout of news and announcements, image processing, corporate identity projects.

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