Erwin Guzman
About
Detail
Trilingual Senior Executive Assistant / DOXA Talent Brand Ambassador / DOXA C.O.R.E Values Curiosity First Awardee 2025 / Virtuoso of the Year Awardee 2025
Calabarzon, Philippines
Résumé
Jobs
verified_user
0% verified
DOXA AmbassadorDOXA TalentMay 2023 - Current (3 years 4 months)- VIP Assist ProgramDOXA TalentMay 2023 - Current (3 years 4 months)
- MExecutive Assistant to the Executive DirectorMAYBROOK SAINT JAMES MANAGEMENT LTDFeb 2017 - Feb 2023 (6 years 1 month)In my previous role as a Virtual Manager and Executive Assistant to the Director of Maybrook Saint James Ltd., based in United Kingdom, Im doing multi-tasks and responsible for a wide range of responsibilities. • Calendar management • Email Management • Timekeeping management • Performance management • Resolution management • Reports management • Meetings and appointments Management • Expense report management • Liaise on behalf of the Director inquiries and concerns on various fields he needs. • Personal executive appointments management • Pending tasks and follow up management • Performs Human Resource Management duties like interviewing candidates, on boarding and orientation before start date of new hires. • Travel management flight boo
- MAssistant to the Executive DirectorMAYBROOK SAINT JAMES MANAGEMENT LTDFeb 2017 - Feb 2023 (6 years 1 month)
- MExecutive Assistant to the DirectorMaybrook Saint JamesOct 2013 - Feb 2023 (9 years 5 months)
- Assistant ManagerConcentrixJan 2007 - Jan 2012 (5 years 1 month) Senior Supervisor - Assistant Manager Administration Operations Team Management Studies Client Services Specialist Japanese Support Team Leader Leadership & Team Development Market Research & Case Studies Ryder Research Team Leader Linksys Team Leader
- KProduction AssociateKawaguchi Inc JapanMar 1994 - Dec 2004 (10 years 10 months)I am in charge of the over all evaluation of manpower to all parts of Japan under our production. Do a monthly performance assessment and give feedback to the management.
Education
verified_user
0% verified
- Graduate, Junior Marketing Practitioner - President 1990 JPIA - Vice President - 1991Philippine School of Business AdministrationJan 1989 - Dec 2004 (16 years)Active member of PSBA Student Council 1989 - 2004 Head of Events and Programs PSBA 1989 - 2004 Champion Marketing Inter School Competition 2002 Bonsai Enthusiast Antique Collector Ivory Collector
- Bachelor of Business Administration - BBA, Junior Marketing Practitioner Student Council PresidentPhilippine School of Business AdministrationJan 1989 - Jan 1992 (3 years 1 month)
- UBachelor of Science (B.S, Student Council Business LeaderUniversity of the East Ramon Magsaysay Memorial CollegeJan 1986 - Dec 1989 (4 years)
Projects (professional or personal)
verified_user
0% verified
- OOne Look One FeelJul 2011 - Current (15 years 2 months)One Look One Feel was a program to make all the 3 sites in the Philippines achieve the look and design of the sites in Rochester, Belfast and other sites across the globe.
- ""Kami Na"Jun 2011 - Current (15 years 3 months)"Kami Na" was a campaign for Admin to have visibility and adding value to their role in the company. Questions were asked on the floor for Operation Department to participate, each winner was given gift certificates.
- 5500 for each 5 CSATJan 2010 - Current (16 years 8 months)500 for each 5 CSAT was designed to give Php 500 to each agents that will get a perfect score of 5 in all aspects of CSAT, the program run for the month of January.
- GGadget ManiaJun 2009 - Dec 2009 (7 months)Gadget Mania was conceptualized to run for a 6 months period, the top Managers, Team Captains, Agents upon reaching the set target for KPI will get a raffle coupon, before the end of December, the raffle was held and big gadgets were given away like laptops, digicams, dvd players, magic sing, television set, home theater show case and gift certificates. One of the biggest campaign that amounted to Php 350,000.00.
- CCSAT DRIVERSOct 2007 - Jul 2008 (10 months)The CSAT DRIVERS is a project to improve the CSAT performance of the site and account, by determining the factors and trending the time, frequency, scenarios and reasons for CSAT. It was designed to meet the targets dictated by the clients.
Awards
verified_user
0% verified
- Annual Perfect Attendance 2011ConcentrixJan 2011Annual Perfect Attendance 2011 no late, no under time, no half day, no absent for the whole year.
- The President's Club 2010ConcentrixAug 2010The President's Club is held every 2 years, wherein 25 employees per site will be chosen based from their performance, contribution to the company and no IR for 2 years. The chosen employees will have the privilege of spending 3 days and 2 nights at Boracay Regency Hotels all expenses paid with one companion.
- Annual Perfect Attendance 2010ConcentrixJan 2010Annual Perfect Attendance 2010 no late, no under time, no half day, no absent for the whole year.
- Annual Perfect Attendance 2009ConcentrixJan 2009Annual Perfect Attendance 2009 no late, no under time, no half day, no absent for the whole year.
- Annual Perfect Attendance 2008ConcentrixJan 2008Annual Perfect Attendance 2008 no late, no under time, no half day, no absent for the whole year.
- Annual Perfect Attendance 2007ConcentrixJan 2007Annual Perfect Attendance 2007 no late, no under time, no half day, no absent for the whole year.
Publications
verified_user
0% verified
- Concentrix Top True Stories "Journey of a Router"ConcentrixAug 2007A book compilation of employees stories and experiences in working with Concentrix. My story "Journey of a Router" was one of the chosen stories from thousands of participants. The book was published and proceeds was given to a chosen foundation.