Fadilah binti Rofikhoh
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Fadilah binti Rofikhoh

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East Java, Indonesia

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Résumé

Jobs verified_user 0% verified
  • G
    Junior Supervision Front Office
    Grand Surya Hotel Kediri
    Jan 2018 - Current (7 years 8 months)
    • Work collaboratively with other staff members to ensure a seamless guest experience. • Attend regular meetings and contribute to team discussions. • Address guest complaints and issues promptly and professionally. • Build and maintain positive relationships with guests to encourage repeat business. • Promote additional services and amenities to enhance the guest experience. • Engage with guests to gather feedback and improve service quality.
  • E
    E-commerce
    Jan 2016 - Jan 2018 (2 years 1 month)
    • Manage and maintain a website and online travel display of the hotel. • Monitor online room sales and adjust pricing strategies. • Track and analyze website traffic and conversion rates. • Generate reports on online sales performance. • Implement dynamic pricing strategies based on demand, seasonality, and competition. • Analyze booking patterns, occupancy rates, and revenue to adjust marketing and pricing strategies. • Predict future trends and prepare marketing strategies accordingly to maximize revenue.
  • R
    Reservation Supervision
    Jan 2015 - Jan 2016 (1 year 1 month)
    • Taking Reservations, Answering phone calls, emails, or online requests from guests looking to book a room. This includes checking room availability and processing bookings. • Customer Service, providing excellent customer service by answering questions, addressing concerns, and offering information about the hotel's amenities, services, and local attractions. • Data Entry, accurately entering reservation details into the hotel's booking system, including guest information, room preferences, and payment details. • Confirmations and Modifications, sending reservation confirmations to guests, and handling any changes or cancellations to existing reservations. • Payment Processing, taking deposits, processing payments, and ensuring that
Education verified_user 0% verified
  • V
    Virtual Assistant Certification
    May 2024 - Aug 2024 (4 months)
  • L
    Leadership Certification
    Jan 2017 - Aug 2019 (2 years 8 months)
  • P
    Professional Certification as Receptionist
    Jan 2015 - Jun 2021 (6 years 6 months)
  • I
    Diploma of Business and Management
    Institute of Business and Management
    Feb 2014 - Dec 2014 (11 months)
Projects (professional or personal) verified_user 0% verified
  • N
    New Year Gala Dinner 2023
    Dec 2022 - Jan 2023 (2 months)
    - Develop and manage the overall project plan, including timelines, deliverables, and milestones. - Assemble and lead a cross-functional team including logistics, communications, marketing, and hospitality staff. - Assign responsibilities, track progress, and ensure collaboration among all parties. - Oversee invitation process, guest registration, seating arrangements, and VIP coordination. - Select and manage the event venue, including layout, setup, and compliance with safety regulations. - Supervise onsite operations during the event for smooth execution.
Awards verified_user 0% verified
  • B
    Best Employee of the year
    Jan 2024 - Dec 2024 (1 year)