Fabrizio Sebastian Lengua Salcine Ecommerce Manager | Leadership | Process

Manager, Ecommerce

Rebag

Aug 2025 - Current (9 months)

Lead and manage a 7-member ecommerce team, driving day-to-day operations and ensuring alignment with business goals. Lead all marketplace operations, including listings, pricing, inventory sync, returns, refunds, and order fulfillment. Manage promotional campaigns, product merchandising, and listing strategies aligned with marketing objectives. Built and implemented process guides for price reviews, marketing requests, consignment handling, and marketplace reporting. Led the implementation of automated communication workflows to streamline processes and improve efficiency. Handle high-profile escalations (fraud, counterfeit disputes, refund errors) with executive visibility. Monitor marketplace health metrics and escalate systemic iss

Senior Ecommerce Associate

Rebag

Dec 2023 - Aug 2025 (1 year 9 months)

Conduct data analysis and contribute to an average of 10 audit requests each month throughout the calendar year. Generate documentation and process flow to support the company's continuous improvement efforts, resulting in a 10% increase in operational efficiency. Manage a team of 4-6 in the Philippines, assisting with over 50 daily customer-facing queries and data log issues. Including performance review, data analysis, and continuous improvement. Supervise order processing, including cancellations and refunds on Rebag and marketplaces monthly. Conduct regular inventory checks and collaborate with teams in the warehouse to review items for release, running comprehensive analyses and checks to provide actionable insights, resulting in

Ecommerce Operations Coordinator

Rebag

Jun 2023 - Dec 2023 (7 months)

Conduct fraud reviews on approximately 50 orders flagged in the internal queue daily, ensuring quick communication with clients. Review, troubleshoot, and submit an average of 15-20 bank chargebacks or PayPal disputes monthly. Collaborated with cross-functional teams within the marketing organization to prioritize and allocate resources effectively, resulting 90% reduction of not-sold inventory in project efficiency with a value of over $130,000, and collaborated for a better tracking system in turnaround time for items used by partnerships. Utilized proactive communication and management skills to ensure seamless coordination and communication between marketplace representatives and the company, facilitating a 20% decrease in miscommunic

Customer Support Supervisor

AYNITECH GROUP

Oct 2022 - Jun 2023 (9 months)

Supporting a US company (ZenBusiness Inc.) as an international contractor providing, customer support, and working as a filing specialist in the fulfillment department. Responsible for managing a team of 4 people and using problem-solving abilities to improve the team’s productivity. Work on several projects to document and update processes for all the teams in the department. Attend daily meetings to provide an update to the managers about the current workload and performance of the team. Meet with my team and discuss our plan for the work day, provide additional feedback, confirm new processes, and talk about daily expectations.

Customer Support Specialist

AYNITECH GROUP

Jul 2020 - Oct 2022 (2 years 4 months)

Make sure clients desiring to start a business can get the proper documentation to do business in their respective states. Working with the US fulfillment department to ensure all requests are handled within the expected time frame. Report to supervisors and managers when there were state or internal system issues with an order and we were unable to process it. I help fix the issue by contacting the Secretary of State to investigate and find a solution collectively for our clients. Schedule training sessions with new employees and individuals from different departments to provide insight into the filing process. Fill in the role of the supervisor if needed, monitor the team, assign tasks, schedule feedback and task management sessions

E

Medical Coordinator

EUROAMERICAN ASSISTANCE

May 2019 - May 2020 (1 year 1 month)

Scheduled approximately 250 medical and dental appointments each month for travelers in foreign countries and assisted around 40 customers a day via text message, email, and phone calls. Contacted medical and dental centers around the globe to schedule appointments and coordinate payments on behalf of customers while communicating in Spanish, English, French, or Portuguese. Built and maintained partnerships between several medical/dental providers and our employer to expand our medical support network. Provided a brief translation of medical reports from different languages to my dominant languages English and Spanish. Helped with training sessions for new employees each month and coached them along the way.

Sales Representative

MDY Contact Center

Oct 2018 - Jan 2019 (4 months)

Made an estimated of 100 calls a day looking for prospective clients, and met sales goals of 5-7 sales per month. Trained new employees into the sales role, and worked along side the QA Analyst team to update the call flow process for sales agents in various Peruvian companies "Arval, Cibertech and Crediscotia". Monitored and provided feedback to 25 sales agents as a QA Analyst, and scheduled meetings between sales agents and their managers for further feedback if necessary.

Collections Specialist

KOBRANZAS SAC

Jun 2017 - May 2018 (1 year)

Collected over the phone between 19 000-27 000 PEN (4 800-7 000 USD) for Peruvian phone companies and 40 000 PEN (10 000 USD) for Peruvian banks every month. Phone companies being Entel and Claro, and banking institutions were Mibanco, Ripley and Banco GNB. Trained around 4 new employees every month into the collections role.

Fabrizio Sebastian Lengua Salcine

About

Detail

Timeline

Résumé