Fabrizio Echeverria Patiño

Fabrizio Echeverria Patiño

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Operations Manager | International Logistics | Client Relationship Management | Team Leadership | Strategic Operations
Barranquilla, Atlántico, Colombia

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Résumé


Jobs verified_user 0% verified
  • Lean Solutions Group
    Operations Manager
    Lean Solutions Group
    Mar 2023 - Current (3 years 8 months)
    As an Operations Manager, I lead daily operations for multiple accounts, ensuring exceptional service delivery and business continuity. I manage escalations effectively, strengthening long-term customer relationships through trust and reliability. My focus on driving business growth is supported by upselling and cross-selling strategies that enhance our service offerings. I apply the Management by Walking Around (MBWA) methodology to foster employee engagement and improve communication across teams. Additionally, I monitor key performance indicators (KPIs), workload trends, and staff capacity to optimize performance. My knowledge of supply chain management and logistics is crucial, as it allows me to provide valuable support to USA-based cl
  • Lean Solutions Group
    International Logistics Coordinator
    Lean Solutions Group
    Jan 2022 - Mar 2023 (1 year 3 months)
    Coordinated container shipments, bookings, and stock verification to ensure timely operations.

    Optimized logistics processes using technology to reduce costs and improve workflows.

    Ensured compliance with international deadlines and service level agreements.

    Managed container transfers and additional movements within the supply chain.

    Increased customer satisfaction through efficient and reliable operations.
  • Marine Consultancy Inspections SAS
    Marine Surveyor
    Marine Consultancy Inspections SAS
    Jul 2019 - Jan 2022 (2 years 7 months)
    Conducted draught surveys to calculate loaded and unloaded bulk cargo volumes.

    Performed bunker surveys and fuel assessments to ensure accuracy and compliance.

    Supervised port inspections and coordinated assurance activities on vessels.

    Managed port access permits and ensured compliance with safety standards.

    Delivered accurate reports aligned with international regulations.
  • Concentrix
    Customer Service & Technical Support Representative
    Concentrix
    Oct 2017 - Jun 2018 (9 months)
    Delivered technical and commercial support to direct and indirect customers.

    Resolved inquiries with empathy and efficiency, ensuring customer satisfaction.

    Facilitated client retention initiatives, including product training sessions.

    Improved customer engagement through tailored solutions.

    Maintained performance metrics in a high-volume contact center environment.
  • C
    Cargo Verification & Compliance Coordinator
    Caribbean Checker Services
    Sep 2015 - Mar 2016 (7 months)
    Coordinated unloading of vessels and receipt of goods at dock (bulk and general cargo).

    Oversaw storage operations, including yard management and load location assignments.

    Directed dispatch of goods for timely and accurate delivery to clients.

    Ensured compliance with operational and safety procedures during cargo handling.
  • K
    Operations Manager
    King Cargo Ltda
    Jul 2014 - Feb 2015 (8 months)
    Managed international trade documentation including Bills of Lading (BLs) and air waybills for consolidated imports, exports, and courier shipments.

    Coordinated with brokers to reserve cargo spaces, overseeing container loading and unloading processes.

    Monitored delivery tracking to final customers, ensuring accurate and timely service.

    Managed reservations with shipping companies to guarantee proper logistics flow.

    Supported sales and customer acquisition through telemarketing initiatives.

    Processed supplier invoices and coordinated payments to maintain operational efficiency.
Education verified_user 0% verified
  • LLOYDS MARITIME INSTITUTE LMI
    LLOYD'S MARITIME INSTITUTE (LMI)
    LLOYDS MARITIME INSTITUTE LMI
    Jan 2020 - Dec 2020 (1 year)
    Positioned as the critical technical link between shipowners and charterers, ensuring that loading and unloading operations align with commercial agreements. Expertly interpreted and enforced loading/unloading plans to prevent vessel stress and ensure the safe handling of bulk commodities. Authorized to inspect and certify the quality and quantity of dry bulk cargo, providing essential documentation for international trade compliance. Equipped with the forensic knowledge required to lead investigations into cargo damage, claims, and operational discrepancies. Gained a structured understanding of the global commodities market, focusing on the specific logistical requirements of different dry bulk materials.
  • LLOYDS MARITIME INSTITUTE LMI
    LLOYD'S MARITIME INSTITUTE "LMI"
    LLOYDS MARITIME INSTITUTE LMI
    Jan 2020
  • Universidad Autónoma del Caribe
    Diploma in Logistics and International Transportation, Logistics, Materials, and Supply Chain Management
    Universidad Autónoma del Caribe
    Jan 2015 - Dec 2015 (1 year)
    Specialized in international transportation systems and supply chain strategies. Gained knowledge in container logistics, import/export procedures, and documentation. Focused on the use of technology for logistics optimization. Strengthened skills in planning, coordination, and operational compliance. Applied best practices to logistics efficiency and client satisfaction.
  • Universidad Autónoma del Caribe
    Bachelor's degree, Maritime and River Administration
    Universidad Autónoma del Caribe
    Jan 2009 - Dec 2015 (7 years)
    Focused on port management, international logistics, and maritime operations. Developed a strong foundation in business administration applied to logistics. Strengthened leadership, planning, and problem-solving capabilities. Acquired knowledge in regulatory frameworks and risk management. Gained expertise in operational efficiency and maritime project coordination.