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Fabiola Romero Rodriguez
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Zapopan, Jalisco, Mexico
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Résumé
Jobs
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Security EngineerShiptMay 2025 - Current (1 year 6 months)• Own and support identity and access management processes for 1,000+ users across 50+ enterprise applications using Okta and Okta Identity Governance.
• Troubleshoot authentication, SSO, MFA, provisioning, SCIM, application assignments, lifecycle events, group/rule behavior, and API/workflow issues from initial investigation through resolution.
• Design and maintain access reviews, RBAC controls, lifecycle processes, and Okta Workflows; create SOPs, training materials, technical guidance, and audit-ready documentation.
• Coordinate with users, managers, application owners, vendors, and engineering teams to resolve access and integration issues and keep open requests moving to completion.
• Support enterprise SaaS integr- Associate Security EngineerShiptMay 2024 - May 2025 (1 year 1 month)• Administered Okta users, groups, roles, application access, MFA, SSO/SCIM integrations, and lifecycle operations while supporting day-to-day identity troubleshooting.
• Built and maintained Okta Workflows for onboarding/offboarding, deprovisioning alerts, access requests, notifications, and recurring operational tasks.
• Helped modernize access governance processes and simplify complex Okta rules/groups to improve maintainability, consistency, and audit readiness. - Information Security AnalystShiptMay 2021 - May 2024 (3 years 1 month)• Managed identity lifecycle, access requests, deprovisioning, ServiceNow tickets, email security, endpoint security, and user-support requests in a fast-paced enterprise environment.
• Supported macOS users and SaaS applications, including account access, MFA, provisioning/deprovisioning, authentication troubleshooting, and escalation of complex issues.
• Created end-user and internal documentation and collaborated across technical and business teams to improve recurring security and support processes. - DCustomer Service RepresentativeDaxko - Club AutomationDec 2020 - May 2021 (6 months)• Provided SaaS customer support to club and fitness-center staff using Club Automation, troubleshooting software, account, and user issues and answering product questions.
• Managed a busy inbound support queue of approximately 20-30 calls per day and documented cases in Salesforce while working within SLA and customer-satisfaction expectations.
• Conducted support handoff calls for newly onboarded clubs after implementation and training, helping transition customers into ongoing support. - BSoftware Developer InternBrasfield & GorrieAug 2019 - Dec 2020 (1 year 5 months)• Developed APIs for internal and external applications and contributed within Agile software-development teams.
• Implemented automated tests using xUnit and Cypress and participated in technical troubleshooting and application support. - BIT Support & Assets InternBrasfield & GorrieAug 2018 - Aug 2019 (1 year 1 month)• Provided technical support by phone, email, chat, remote tools, and in person for 500+ employees; closed 2,000+ Zendesk tickets in one year plus 200+ Samanage tickets.
• Troubleshot Windows systems, Microsoft 365, iPhones/iPads, hardware and software issues, and supported device imaging, deployment, and asset management.
• Performed Active Directory support including password resets, account unlocks, user/computer account tasks, and group management.
Education
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- CompTIA Security+CompTIAMar 2025
- Cybersecurity Boot CampUniversity of MinnesotaSep 2024Cybersecurity Boot Camp labs: Wireshark and packet analysis, DNS/network troubleshooting, Bash scripting, Windows/Linux administration, Splunk, Nessus, Metasploit, vulnerability assessment, and network security monitoring.
- Okta Certified ProfessionalOktaApr 2022 - Apr 2024 (2 years 1 month)
- Jamf Certified AssociateJamfOct 2021Jamf Pro, Version 10
- Associate of Applied Science in Computer ProgrammingJefferson State Community CollegeJan 2019