Fabio Andrés Jiménez Jiménez
About
Detail
Administrador de Empresas
Atlántico, Colombia
Résumé
Jobs
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Clearancer BrokerFedExFeb 2024 - Jan 2026 (2 years)Customs documentation preparation for shipments, impacting positively to approx. +3000 shipments. Export documentation compliance. Tariff classification for shipments arriving and departig to clients worldwide. CSR support, advising clients on information about Customs regulations.- Operations Leader public Remote experienceParicusFeb 2022 - Nov 2023 (1 year 10 months)As an Operations Leader, I was responsible for overseeing daily operations and ensuring the seamless execution of business strategies to enhance customer success and drive revenue growth. My role involved leading a team, managing client relationships, and utilizing various management tools to streamline processes. I effectively employed time management and appointment management skills to optimize team productivity and ensure timely project delivery. Additionally, I leveraged my problem-solving abilities to address operational challenges and improve customer care initiatives. While managing operations, I also gained experience in VoIP systems, which facilitated effective communication as I coordinated with team members and clients. Furtherm
- Customer Service Representative public Remote experienceParicusJan 2022 - Feb 2022 (2 months)- Provided exceptional customer service by assisting clients with information related to government programs through inbound calls, ensuring a high level of customer satisfaction. - Supported managers and leaders by preparing detailed reports that facilitated effective decision-making and operational efficiency. - Utilized problem-solving skills to address customer inquiries and concerns, demonstrating strong attention to detail and effective communication strategies. - In instances requiring specialized assistance, I effectively managed warm calling to transfer customers to Level 2 Representatives for technical support, ensuring that all customer needs were met promptly and accurately. - Maintained a focus on customer retention and rel
- Sales And Service AgentBest BuyOct 2020 - Dec 2021 (1 year 3 months)As a Sales and Service Agent, I provided exceptional customer service for six months, acting as the primary support for customers and effectively resolving post-purchase cases. My role involved assisting customers with sales support by providing detailed information and ensuring thorough case documentation. Additionally, I utilized cold calling techniques to proactively reach out to customers, gathering valuable insights regarding their requests submitted through our platform. This approach not only enhanced our understanding of customer needs but also contributed to improved customer retention and satisfaction. My strong communication strategies and attention to detail were instrumental in managing client relationships and ensuring a seaml
- Technical Support AgentAcerApr 2020 - Oct 2020 (7 months)Customer service, for 6 months. Technical support to computers and monitors for customers living in US. Case documentation.
- Auxiliar de gestión de carteraMeicoOct 2016 - Jan 2020 (3 years 4 months)Debts collection through phone calls, with positive impact to the department. Credit application analysis, creating more than +2000 new customers. Preparation of credit and portfolio reports, for +3 years. Elaboration of credit and debit notes. Payment applications.
Education
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- AdministraciónServicio Nacional del Aprendizaje-SENAFeb 2016 - Jul 2017 (1 year 6 months)
- Foreign Languages Course: EnglishUniversidad del AtlánticoJul 2014 - Dec 2017 (3 years 6 months)- Learning English language (B2 level according to Cambridge University).
- Bachelor of Business Administration Administración y gestión de empresas, generalUniversidad del AtlánticoFeb 2014 - Dec 2020 (6 years 11 months)It is relevant as I studied there subjects in regards to how to communicate to potential customers and to employees.