Fabian Marin

IT Support Specialist with large experience in IT , over 8 years of which the last 6 years as IT Support Bilingual EN/ESP for Top North American Companies. Relevant experience on IT Support 24x7 beginning Help Desk to Engineer NOC and IT Support Specialist. I have been lucky enough to work with multidisciplinary teams such as Networking ,Infrastructure and Security, so during this time I acquired rich and useful experience and skills in a wide range of IT. Enterprise, Diplomatic and Assertive communication by IT side with Operation Managers, Staff management and IT folks for ensure the right way to the goals success and business compliance as requested as needed. ITIL Foundations V4 Certificated Degree. Handle priorities within a constantly changing workload following ITIL guidelines and monitoring and respond within SLA to incoming requests related to IT requests and incidents. As Focal Point Apple Technologies Support (MacOS, iPadOS and iOS, Setup Apple Workstations and manage backups iCloud and Physical Storage) regional remote scope and support onsite for Vice president and Managers of AT&T-DIRECTV LATAM. MDM administrator JAMF & Intune. Experience of work with multiple systems such asJIRA, Service NOW, MacAfee Orchestrator, CITRIX Director and Google Workspaces/Google Admin and more.