Fabian Gonzalez Vargas

Fabian Gonzalez Vargas  new_releases

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CS Specialist
Bogota D.C., Colombia
Contact Fabian regarding: 
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Full-time jobs
Starting at USD2K/month
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Timeline

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Résumé

Jobs verified_user 0% verified
  • S
    Senior Implementation Specialist
    Scrive AB
    Aug 2025 - Current (8 months)
    Lead customer onboarding and implementation initiatives to ensure successful product adoption and long-term value Design, configure, and optimize customer workflows aligned with business needs Improve and scale support and implementation processes to support growth Mentor team members and contribute to internal documentation and knowledge sharing Collaborate closely with Product, Sales, and Support teams to align customer insights with product and business goals
  • S
    Implementation & Customer Care Specialist public Remote experience
    Scrive AB
    Jun 2025 - Aug 2025 (3 months)
    Continuing my role following Scrive’s acquisition of Contractbook, supporting customer onboarding, workflow configuration, and customer-facing initiatives
  • Contractbook
    Implementation & Customer Care Specialist public Remote experience
    Contractbook
    Apr 2024 - Jun 2025 (1 year 3 months)
    Supported customer onboarding and implementation, including workflow configuration and adoption Acted as a technical point of reference for complex customer cases involving workflows, automations, and integrations Delivered customer-facing support, maintaining strong customer satisfaction Trained and enabled customer support agents on technical features, processes, and best practices Collaborated with Product and Support teams to resolve issues, improve workflows, and enhance the customer experience In June of 2025, Contractbook was acquired by Scrive, and I continued my role there
  • C
    Product Support Analyst public Remote experience
    CSG International
    Jun 2022 - Nov 2023 (1 year 6 months)
    Provided timely and accurate support in the payment processing sector via phone and email Resolved technical and operational issues while maintaining high customer satisfaction Collaborated with Sales, Technical Support, and Product teams to resolve customer-impacting issues Developed strong expertise in payment processing workflows and industry standards
  • Teleperformance Colombia
    Customer Support Specialist (Stripe) public Remote experience
    Teleperformance Colombia
    Nov 2019 - Oct 2021 (2 years)
    Supported Stripe merchants via chat and email, resolving payment, dispute, and account-related inquiries Improved team performance metrics by 10% through mentoring and onboarding junior agents Recognized for exceeding operational KPIs and customer satisfaction goals
Education verified_user 0% verified