Fabian Gonzalez Vargas

Fabian Gonzalez Vargas  new_releases

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CS Specialist
Bogota D.C., Colombia
Contact Fabian regarding: 
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Full-time jobs
Starting at USD2k/month
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Timeline

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Résumé

Jobs verified_user 0% verified
  • S
    Senior Implementation Specialist
    Scrive AB
    Aug 2025 - Current (1 year 3 months)
    Lead customer onboarding and implementation initiatives to ensure successful product adoption and long-term value

    Design, configure, and optimize customer workflows aligned with business needs

    Improve and scale support and implementation processes to support growth

    Mentor team members and contribute to internal documentation and knowledge sharing

    Collaborate closely with Product, Sales, and Support teams to align customer insights with product and business goals
  • S
    Implementation & Customer Care Specialist public Remote experience
    Scrive AB
    Jun 2025 - Aug 2025 (3 months)
    Continuing my role following Scrive’s acquisition of Contractbook, supporting customer onboarding, workflow configuration, and customer-facing initiatives
  • Contractbook
    Implementation & Customer Care Specialist public Remote experience
    Contractbook
    Apr 2024 - Jun 2025 (1 year 3 months)
    Supported customer onboarding and implementation, including workflow configuration and adoption

    Acted as a technical point of reference for complex customer cases involving workflows, automations, and integrations

    Delivered customer-facing support, maintaining strong customer satisfaction

    Trained and enabled customer support agents on technical features, processes, and best practices

    Collaborated with Product and Support teams to resolve issues, improve workflows, and enhance the customer experience

    In June of 2025, Contractbook was acquired by Scrive, and I continued my role there
  • CSG International
    Product Support Analyst public Remote experience
    CSG International
    Jun 2022 - Nov 2023 (1 year 6 months)
    Provided timely and accurate support in the payment processing sector via phone and email

    Resolved technical and operational issues while maintaining high customer satisfaction

    Collaborated with Sales, Technical Support, and Product teams to resolve customer-impacting issues

    Developed strong expertise in payment processing workflows and industry standards
  • Teleperformance Colombia
    Customer Support Specialist (Stripe) public Remote experience
    Teleperformance Colombia
    Nov 2019 - Oct 2021 (2 years)
    Supported Stripe merchants via chat and email, resolving payment, dispute, and account-related inquiries

    Improved team performance metrics by 10% through mentoring and onboarding junior agents

    Recognized for exceeding operational KPIs and customer satisfaction goals
Education verified_user 0% verified