Fabian Gonzalez Vargas
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CS Specialist
Bogota D.C., Colombia
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Résumé
Jobs
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- CProduct Support Analyst public Remote experienceCSG InternationalJun 2022 - Nov 2023 (1 year 6 months)-Responded to customer inquiries via phone and email, providing accurate and timely resolution to a wide range of customer concerns -Achieved optimal results in customer satisfaction and resolution rate through effective problem-solving and communication skills -Acted as a liaison between customers and other departments, coordinating with sales, technical support, and product teams to resolve customer issues
- TCustomer Support Specialist public Remote experienceTeleperformance, for StripeNov 2019 - Oct 2021 (2 years)-Enhanced overall metrics on my team by 10%, assisting in the training and mentoring of junior support agents -Developed expertise in Application Programming Interface (API) integration and troubleshooting -Recognized for achieving exceptional results in performance metrics for seven consecutive months -Provided world class customer support to technical and non-technical users via live chat and email
Education
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Software DevelopmentPlatziApr 2021 - Current (3 years 8 months)