Anna Pototska

N

Content Manager

NDA (iGaming)

Dec 2025 - Current (1 year)

Working for the Israeli iGaming company. Reviewing and adding educational articles, industry news, and reviews to the website. Proofreading, checking the information accuracy, making pros and cons, and FAQs. Checking the SEO accuracy, occasionally using HTML to format the text. Data Structuring & Verification - in-depth analysis and systematization of large data sets (payment terms, product technical parameters). Guaranteed accuracy of information when transferring it to databases and CMS, which is critical for the reputation of the web resource. Using AI instruments for data analytics. Creating and adding the visual materials. Content delivery in multiple languages - English, German, and Arabic.

Customer Service Support Specialist

Helpware

May 2025 - Sep 2025 (5 months)

I was working for Vinted project in payments & security and shipping & delivery desks. Resolving the issues as damaged packaging or items, shipping issues, payment issues, localisation, login issues etc. Used to work in an internal CRM.

Content Stylist

NDA

Feb 2025 - Oct 2025 (9 months)

Create outfits and selections for 2 apps and in-apps content, shoppable outfits creation, collaboration with the content creation, marketing, designer and data analytics teams to create visually appealing and harmonious content, TOV, trends/user preferences analysis and their implementation. Used admin panel, Notion, Figma, Canva, Stripy, and AI instruments for my work.

Customer Support Manager

Gismart

Dec 2024 - Feb 2025 (3 months)

Work with multiple apps simultaneously (Luvly, DanceBit, FitMe, Famio, NutriMate, UpLuv, and more) in tickets. Worked with technical issues identification, managed subscriptions, refunds, questions about products, and feature requests, worked closely with billing and developers departments. Did more than 100 tickets per shift.

C

Customer Service and Knowledge base manager

May 2024 - Aug 2024 (4 months)

My duties are to chat with users of the B2B sales engagement platform (for automation, scaling, and outreach). I am covering L1 support, and consulting the users on subscriptions, functions, and technical issues. I am also writing or reviewing the knowledge base articles for the customers for better understanding, working in the CRM Intercom.

Customer Service Representative

Everhelp

Feb 2023 - Feb 2024 (1 year 1 month)

Digital Style Consultant in Genesis (Everhelp) project Lumi and Title. A fashion-related customer support position. Consulting users and providing stylist advice on color and body type, creating looks, capsule wardrobes, and shopping sessions. I communicated with users from the USA, Canada, Australia, the EU, and some Asian and African countries. I have worked in chats (before tickets as well) in Zendesk.

Technical Support Specialist

Skelar

Jan 2023 - Feb 2023 (2 months)

Howly and Askcrew are technical questions and answers websites. I communicated with people from the USA, Canada, Australia, the EU, and some Asian countries. Worked in chats in Zopim and tickets in Zendesk. Unfortunately, the company had a passive layoff due to decreased operations.

Service Desk Intern

Materialise

Jul 2022 - Oct 2022 (4 months)

An internship at an international 3D printing and manufacturing company as a Service Desk Engineer (Technical Support). I used to grant access and create profiles for employees of the company in such programs as Salesforce, FIO, MCS, CDM, CIM, Navision, etc. I have worked in a ticketing system HEAT.

C

Customer Support Representative

Oct 2021 - Jul 2022 (10 months)

Communication with American and Canadian customers via tickets and calls. Customers who purchased goods at the furniture website contacted us regarding delivery, payment, discounts, warranties, damages, returns, claims, and chargebacks. Used CRM Zendesk for tickets and Bria for calls.

About

Detail

Timeline

Résumé

Anna Pototska

About

Detail

Behavioral traits