Lauren Lobdell

I’m a big believer that great customer success starts with great partnerships. After more than a decade in edtech, I’ve seen how powerful that commitment can be. In my current role, I lead the teams responsible for implementation, client engagement, and renewal strategies across our institutional business in higher education, K–12, public libraries, government, and corporate sectors. I also oversee sales for our legacy markets, including government, corporate, and library partnerships, ensuring our long-standing partnerships continue to thrive. Over my tenure, I’ve had the opportunity to shape and scale our customer success strategy from the ground up, strengthening relationships, streamlining processes, and empowering my teams to deliver measurable impact for our partners and their students as our business and products evolve. My teams manage most of our renewals, and we take pride in launching programs that run smoothly, deliver results, and build trusted partnerships that last. I’m passionate about improving student outcomes and love working in edtech, where I can combine my background in education with my drive for strategy, collaboration, and creating exceptional experiences for our partners.