Atuh Fine Chigozirim

Atuh Fine Chigozirim

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Customer Support Specialist & Virtual Assistant | Helping You Save Time, Solve Problems, and Keep Your Customers Happy with CRM & Workflow Skills/ sales and ...
Enugu, Nigeria

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Résumé


Jobs verified_user 0% verified
  • SkilledUp Life
    Sales & customers acquisition
    SkilledUp Life
    Jul 2025 - Current (1 year 3 months)
  • J
    Customer Service Sales Support
    Jwellness Ventures
    May 2025
    As a Customer Support & Sales Services Representative at Jwellness Ventures, I serve as the frontline connection between our wellness brand and our valued customers. My role is rooted in delivering exceptional service, building relationships, and driving customer satisfaction, all while supporting the growth of our wellness offerings through personalized sales engagement. Key Responsibilities:
    • Respond to customer inquiries across various platforms (email, live chat, social media) with empathy, accuracy, and a solutions first mindset.
    • Provide expert guidance on our wellness products and services, helping customers make informed purchasing decisions.
    • Resolve customer issues efficiently, ensuring a seamless and satisfying
  • Digital Witch Support Community
    Administrative Assistant
    Digital Witch Support Community
    Mar 2025 - Apr 2025 (2 months)
    As an Administrative Assistant Intern, I supported the day to day operations of a fast growing virtual support community, ensuring smooth workflow and excellent member experiences. My key responsibilities included:
    • Office & Calendar Management Organized team calendars, scheduled meetings, and coordinated virtual events across multiple time zones Maintained shared project timelines in Google Workspace (Sheets, Docs, Calendar) to keep initiatives on track
    • Communication & Member Support Acted as first‑point liaison for members: triaged inquiries via email and chat in Zendesk and Intercom Drafted clear, professional email templates and announcements, improving response consistency by 30%
    • Documentation & Process Optimization
  • E
    Customer Service Sales Representative
    Events shopping
    Oct 2024 - Feb 2025 (5 months)
    I achieved multiple sales across Enugu State and retain customers ranging over 95% by doing the following
    • Client Engagement & Support: Handled 50+ daily inquiries via phone, email, and chat resolving order, product, and troubleshooting issues with a >90% first contact resolution rate .
    • Revenue Growth & Upselling: Nurtured 80+ key accounts, identifying cross sell opportunities that increased average order value by 20% and boosted repeat business.
    • Territory Management: Mapped and managed Nsukka/ Agbain territories, adding 15 new outlets in 2024 and driving a 12% lift in category sales through targeted promotions.
    • Data Driven Reporting: Used zendesk CRM to track every interaction, forecast pipeline health, and pr
  • S
    Sales Representative
    SAROLIFE CARE
    Mar 2024 - Nov 2024 (9 months)
    As a key member of Saro Lifecare’s sales force, I champion our flagship personal and home care brands, Purity, Sniper, and Carat by combining market insight, relationship building, and strategic execution to drive revenue and strengthen our presence across Lagos and beyond. Territory & Revenue Growth
    • Manage a network of over 100 retail and wholesale accounts, consistently surpassing monthly targets by 15- 25%.
    • Expanded market coverage by 30% in Q1 2024 through the addition of 20 new distributors.
    • Designed and executed territory plans that aligned promotional activities with local buying patterns, boosting category sales by an average of 12%. Client Engagement & Retention
    • Deliver product demonstrations and train s
  • E
    Customer Support Specialist
    Elvisgold groups
    Sep 2021 - May 2022 (9 months)
    Customer Support Specialist | Elvisgold Group September 2021- May 2022 At Elvisgold Group, I provide dedicated customer support to ensure client satisfaction and smooth service delivery. My role involves responding to inquiries, resolving issues promptly, and maintaining a positive experience for both new and returning customers. Key responsibilities:
    • Handled customer requests via email, phone, and chat with professionalism and empathy
    • Resolved complaints and provided effective solutions within set timelines
    • Collaborated with internal teams to escalate and resolve complex issues
    • Helped streamline support processes for better efficiency and faster response times Through this role, I have strengthened my communicat
Education verified_user 0% verified
  • F
    master, HND, Mass Communication/Media Studies, UPPER CREDIT
    Federal Polytechnic Oko, Anambra State
    Jan 2019 - Jan 2023 (4 years 1 month)
  • F
    National Diploma, Mass Communication/Media Studies, Lower credit
    Federal Polytechnic Oko, Anambra State
    Jan 2019 - Jan 2021 (2 years 1 month)
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