Eniola S

Eniola S

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Customer Success Leader || Partnership Manager || Problem Solver
Canada

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Résumé


Jobs verified_user 0% verified
  • Phreesia
    Manager, Customer Success
    Phreesia
    May 2019 - Current (7 years 6 months)
    Roles held - Senior Customer Success Associate, Customer Success Manager, Senior Customer Success Manager, Team Lead. Currently working with Enterprise clients Achieved 135% of revenue bookings target in H1 FY23 & 10% increase of client utilization - Provided day to day coaching, direction and leadership to team members; including performance management, facilitating team meetings, escalation resolution and response - Managed and maintained relationships with numerous internal stakeholders to ensure coordination of support issues and excellent customer service. - Drive and support team goals, objectives, growth and churn management by leveraging Customer success methodologies and tools. - Trained and developed my team, helping provide clear
  • CHEO -- Children's Hospital of Eastern Ontario
    Clinical Research Associate
    CHEO -- Children's Hospital of Eastern Ontario
    Dec 2018 - Jan 2020 (1 year 2 months)
    Responsibilities include - Scanning the ED patient tracking system to capture possible patients for several clinical studies. - determining eligibility of patients for the various studies and interacting with families and/or clinical staff.
  • YMCA Canada
    Consultant
    YMCA Canada
    Dec 2018 - Mar 2019 (4 months)
    Employment and Newcomer services Departments - Developing employer contacts and administering surveys on the phone - Working with local trades employers to promote the benefits of hiring immigrant tradespeople - Prepare all statistical and required reports and appropriate file documentation - Assisting with developing a recommendations and best practice report to skilled trades stakeholders.
  • Trade Secrets
    Sales Associate
    Trade Secrets
    Jan 2017 - May 2019 (2 years 5 months)
    - Computed price of merchandise and maintained detailed product and sales records. - Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. - Utilized exceptional communication to connect with customers, assess needs and present solutions.
Education verified_user 0% verified
  • University of Ottawa
    University of Ottawa — Bachelor's degree
    University of Ottawa
  • University of Ottawa
    University of Ottawa — Bachelor's degree, Health sciences
    University of Ottawa
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