David Alejandro Silva Ramírez

Collections and Billing Specialist

Alonso & Alonso Attorneys at Law, PLLC

Nov 2024 - Current (1 year 10 months)

Collections Billing Specialist | Accounts Receivable & Client Payment Management Collections Specialist with 10+ years of experience managing accounts receivable, improving cash flow, and maintaining accurate financial records. Skilled in client communication, payment negotiations, dispute resolution, and collaboration with legal and accounting teams. Proven ability to reduce delinquency, monitor AR trends, and ensure compliance while maintaining strong client relationships. Key Responsibilities Managed the full AR cycle including invoicing, payment tracking, reconciliation, and reporting. Contacted clients regarding overdue balances and negotiated payment plans and settlements. Investigated billing discrepancies and coordinated resolutions

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Collections and Billing Specialist

TERUYA & STERLING ATTORNEYS AT LAW

Mar 2024 - Nov 2024 (9 months)

Collections Specialist – Legal & Immigration Accounts Receivable Responsible for managing the collections process for U.S.-based immigration clients, ensuring accurate billing, payment tracking, and recovery of outstanding legal fees in compliance with firm policies and regulations. Collaborate with legal and administrative teams to support cash flow stability while maintaining professional client relationships. Key Responsibilities Manage client accounts following execution of legal service agreements, monitoring retainers, installment plans, and payment obligations. Generate and review invoices, process payments including U.S. Money Orders, and maintain accurate balances and payment history. Contact clients with overdue balances, negotiat

Credit Analyst & Portfolio Control Specialist

Allers Group

Jan 2021 - Jul 2021 (7 months)

Credit Analyst & Portfolio Control Specialist Responsible for conducting credit evaluations, managing commercial portfolios, and supporting collections and financial control processes. Focused on credit risk analysis, portfolio monitoring, reconciliation, and reporting to ensure sound credit placement and recovery performance. Key Responsibilities Performed credit studies for clients requesting credit limits, term extensions, or conversion from cash to credit, analyzing financial data and repayment capacity to support approval decisions. Monitored portfolio performance, aging, and delinquency trends, identifying risk accounts and recommending corrective actions. Conducted bank reconciliations prior to monthly close, applied and reconciled p

Sales Specialist

Coomeva Medicina Prepagada Oficial

Jan 2020 - Dec 2020 (1 year)

Responsible for promoting and commercializing financial, health, and insurance products of the Coomeva Group, focusing on client acquisition, affiliation management, and long-term relationship development while meeting sales targets and service standards. Key Responsibilities Prospected and acquired new clients through on-site and virtual consultations, identifying needs and presenting tailored product solutions. Managed client enrollments, ensuring accurate documentation and compliance with corporate and regulatory requirements. Strengthened relationships with existing members through follow-up and retention strategies to increase loyalty and service continuity. Maintained detailed records of client interactions and sales activities within

Collections Specialist

Universidad Autónoma de Occidente

Nov 2018 - Dec 2019 (1 year 2 months)

Funciones: Recuperar cartera de cliente interno y externo (estudiantes, empleados y antiguos empleados) con base de datos que suministra la empresa, tratando de realizar acuerdos de pago o en su defecto la cancelación total de la deuda, realizando condonaciones de las mismas; realizar seguimiento de pagos y cobros de líneas de negocios adscritas a la universidad. Adicionalmente prestar apoyo en época de matriculas para generar créditos a los estudiantes antiguos o nuevos. • Logros: organizar las acciones de cobranza, programándolas por períodos. Controlar los avances en las actividades de normalización prejudicial. Programar periódicamente las acciones de cobranza con la ayuda del sistema. Realizar permanentemente gestiones de cobranza tele

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Collections and Billing Specialist

Prestomatic Finance S.L.

Jan 2018 - Oct 2023 (5 years 10 months)

Credit & Collections Specialist – Microcredit Portfolio (Spain Market) Responsible for managing and recovering microcredit loan portfolios issued to Spanish clients, ensuring accurate payment tracking, portfolio monitoring, and compliant collection practices. Focused on reducing delinquency, analyzing credit risk, and maintaining strong client communication to support portfolio recovery. Key Responsibilities Managed microcredit portfolios by monitoring balances, segmenting accounts by payment status, and identifying delinquency trends. Conducted high-volume outbound collection communications via phone, email, and messaging channels, negotiating settlements and structured payment plans for overdue accounts. Analyzed client credit profiles to

Asesor para el cliente

Banco de Occidente

Jan 2009 - Dec 2011 (3 years)

 FUNCIONES: Encargado de recibir y coordinar las diligencias y entrega de documentos a clientes de la Banca Empresarial y Banca Oficial (Municipio Santiago de Cali, Gobernación, ISS).  LOGROS: Entregar efectivamente la correspondencia interna y externa de la Banca Empresarial y Oficial. Organización del archivo y papelería del área donde se desempeñaban las funciones, manejo de inventario de papelería en el piso y entrega de elementos de trabajo a cada funcionario, manejo de documentos confidenciales para realizar transacciones y pagos para los clientes.

Mensajero

Banco de Occidente

Jan 2009 - Apr 2011 (2 years 4 months)

FUNCIONES: Atención de solicitudes y reclamos de clientes a nivel Empresarial y de la Banca Oficial, ofreciendo una pronta solución tramitándolos de acuerdo a procesos establecidos dentro de la entidad con una excelente atención al cliente y manejo de clientes. LOGROS: Atención al cliente en todos los ámbitos de recibo y respuesta de solicitudes en general correspondientes a la Banca Oficial de la Compañía

David Alejandro Silva Ramírez

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