Anton Matveichuk

Anton Matveichuk

About

Detail

Senior Community Lead & Customer Success Manager | Growth Systems | Web3 & SaaS
Alicante, Valencian Community, Spain

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Simple HQ
    Founder & CEO
    Simple HQ
    Apr 2026 - Current (3 months)
    Building the future of verified hiring.
  • Sophon Labs
    Community Lead
    Sophon Labs
    Apr 2025 - Dec 2025 (9 months)
    - Scaled active contributor base 10x in 5 months across a 47k+ member ecosystem through redesigned onboarding and activation systems - Sourced and closed partnerships with tier 1 ecosystems including Aptos, SUI, and Polygon for AURA Sessions, a weekly live series averaging 1,500–5,000 views per episode across 12 sessions - Participated directly in product team calls to translate community feedback into UX improvements, influencing app features and benefit structures based on retail user perspective - Ran an 8-week AMA series driving 1,000+ total participants across the ecosystem
  • Wormhole
    Community Operations & Cross-Project Collaboration (Wormhole, Kaito)
    Wormhole
    Aug 2024 - Jun 2025 (11 months)
    Contributed to community operations across high-traffic Web3 ecosystems on Discord, maintaining structured moderation and communication standards. - Acted as a communication bridge between community members and core teams, consolidating feedback, product questions, and operational issues. - Supported cross-project collaborations, AMAs, and campaign execution during ecosystem growth and launch phases. - Assisted with issue triage and escalation during protocol updates and high-activity periods, helping maintain clarity and trust within the community.
  • Zerion
    CIS Community Lead
    Zerion
    Feb 2024 - Feb 2025 (1 year 1 month)
    - Scaled CIS regional segment 2x in 6–8 months, from 6–7k to 12k members within a 68k+ Web3 wallet ecosystem through structured onboarding and regional activation programs - Translated 200+ blog articles and documentation into UA/RU, improving regional onboarding CX and enabling community members to self-serve without support - Proposed and defined the architecture of Zerion's global ambassador program, adopted across 10+ regions worldwide, generating measurable monthly metrics on wallet downloads and views per ambassador - Built community ↔ product feedback loops that delivered recurring regional insights and directly informed multiple product updates
  • Scroll
    CIS Community Lead
    Scroll
    Apr 2023 - May 2024 (1 year 2 months)
    - Scaled CIS regional segment 2x in 4 months, from ~30k to 60k members inside a 417k+ Layer 2 ecosystem, as the sole driver of regional onboarding, engagement, and community operations - Drove 250–300% retention growth within the first 4 months by building structured FAQ systems and specialized support channels that enabled fast, query-specific peer-to-peer resolution - Grew active contributor base 2x through targeted onboarding programs, AMAs, and community initiatives that sustained long-term discussion and participation
  • S
    Community Assistant (Tier-1 Web3 Projects)
    Starknet Aleo Altius and others
    Sep 2022 - Apr 2024 (1 year 8 months)
    - Supported community operations for Tier-1 Layer 1 and Layer 2 Web3 ecosystems during high-traffic and growth phases. - Assisted with user onboarding, moderation, and day-to-day community support across Discord and Telegram. - Helped ensure clear and timely communication between community members and internal teams during announcements, launches, and updates. - Maintained a healthy and engaged community environment, assisting with issue resolution and escalation when needed.
  • Myswap
    Customer Success Manager
    Myswap
    Jan 2022 - May 2023 (1 year 5 months)
    Built the Customer Success function from zero for a fast-growing DeFi protocol by designing end-to-end support workflows, escalation systems, and operational playbooks that reduced average issue resolution time by 75% (from 48+ hours to under 12 hours). - Developed customer feedback systems, onboarding sequences, and success programs that increased early-stage retention by 2.8x and reduced churn by 45% within the first 90 days. - Managed the full customer lifecycle for 500+ active users and partners, building self-service resources and knowledge base systems that reduced support ticket volume by 60% while maintaining 95%+ CSAT. - Acted as the primary bridge between customers and Product/Engineering teams, delivering actionable user insights
Education verified_user 0% verified
  • Yuriy Fedkovych Chernivtsi National University
    Bachelor of Engineering - BE, Electrical engineering, electrical engineering, and electromechanics, Electrical and Elect
    Yuriy Fedkovych Chernivtsi National University
    Jan 2019 - Dec 2023 (5 years)
This is a community-created genome.