Christopher Blockus
About
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Vice President, Customer Success
Woodbridge Township, New Jersey, United States
Résumé
Jobs
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Vice President, Customer SuccessSenseJun 2026 - Current (4 months)- Leading the customer success organization at 6sense
- Responsible for all post-sales revenue retention, growth and expanding customer lifetime value
- Accountable for a $200M ARR portfolio
- Overseeing a team of 77 FTE's including CSMs, Customer Care, Program Managers & leaders
- Customer Segment: Strategic, Enterprise, Commercial & Digital- Senior Director, Customer SuccessDemandbaseAug 2025 - Jun 2026 (11 months)- Managed a $103M ARR portfolio and a $127M media investment
- Enabled a high-performing org of 46 CSMs and 6 Managers focused on operational excellence
- Championed cross-functional initiatives, improving customer experience and operational efficiency
- Developed scalable processes, aligning team objectives with KPIs and corporate OKRs
- Customer Segment: Strategic, Enterprise, Mid-Market & Scaled - Director, Customer SuccessDemandbaseApr 2024 - Aug 2025 (1 year 5 months)- Drove value across a $25M ARR portfolio and a $21M media investment
- Directed a team of 10 CSMs and 1 Manager, optimizing workflow and productivity
- Consistently achieved 100% Manager Effectiveness and Employee Engagement scores
- Customer Segment: Strategic, Enterprise & Mid-Market - Senior Manager, Customer SuccessDemandbaseOct 2022 - Apr 2024 (1 year 7 months)- Oversaw a $20M ARR portfolio and a $13M media investment
- Managed 12 CSMs and 1 Manager, focusing on performance optimization
- Successfully maintained high Customer Health Scores and retention metrics
- Customer Segment: Strategic, Enterprise & Mid-Market - Manager, Customer SuccessDemandbaseNov 2021 - Oct 2022 (1 year)- Supervised a $15M ARR portfolio and a $9M media investment
- Guided a team of 8 CSMs, improving collaboration and goal alignment
- Designed onboarding processes that enhanced team performance and readiness
- Customer Segment: Strategic & Enterprise - Team Lead, Customer SuccessDemandbaseMar 2021 - Nov 2021 (9 months)- Supported a $10M ARR portfolio and a $5M media investment
- Led a team of 4 CSMs, enhancing team performance through structured coaching
- Driving cross-functional collaboration to enhance customer engagement strategies
- Customer Segment: Strategic & Enterprise - Senior Customer Success ManagerDemandbaseJun 2020 - Mar 2021 (10 months)- Increased customer engagement through targeted adoption initiatives
- Partnered closely with customers to drive retention and strengthen executive relationships
- Customer Segment: Strategic & Enterprise - Customer Success ManagerDemandbaseAug 2019 - Jun 2020 (11 months)- Partnered with sales to identify expansion opportunities and strengthen relationships
- Analyzed customer feedback to refine product offerings and improve satisfaction
- Customer Segment: Enterprise - Customer Success ManagerWalkMeJun 2018 - Feb 2019 (9 months)- Developed success plans that significantly improved end-user engagement
- Collaborated with cross-functional teams to uncover upsell opportunities and deliver customer value
- Customer Segment: Enterprise - Technical Solutions ManagerNostoDec 2017 - Jun 2018 (7 months)- Improved customer onboarding experience, resulting in stronger satisfaction and retention
- Partnered with sales and account management to troubleshoot technical challenges and ensure seamless delivery
- Customer Segment: Mid-Market - Customer Success ManagerNostoSep 2016 - Dec 2017 (1 year 4 months)- Optimized account strategies to strengthen long-term customer relationships
- Led customer experience enhancements that boosted product adoption and usage
- Customer Segment: Mid-Market - Manager, Customer SupportGORUCKSep 2013 - Jul 2016 (2 years 11 months)- Implemented process improvements that reduced inefficiencies and saved costs
- Developed scalable support systems leveraging CRM data for operational decision-making
- Customer Segment: D2C - Membership ServicesHEAT USAOct 2008 - Sep 2013 (5 years)- Partnered with sales to qualify leads and support customer conversion initiatives
- Introduced process automation that streamlined operations and reduced costs
- Customer Segment: B2B & D2C
Education
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- Bachelor of Arts, Double Major: Political Science, Women's & Gender StudiesRutgers University