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Paul Hughes
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Dallas, Texas, United States
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work
Full-time jobs
Résumé
Jobs
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- TSuite ServerTexas Trust TheatreSep 2022 - Current (4 years 2 months)• Handle incoming calls related to customers with Collateral - Handle incoming calls related to collectible accounts. • Make outbound calls utilizing assigned list on skip accounts. • Negotiate value and interest to adequately protect Octane's interest in collateral. • Adhere to all state laws/guidelines regarding active accounts in collections. • Maintain losses at or below established guidelines for assigned job duties • Initiate contact with customers or agencies in an effort to negotiate payments or to satisfy any outstanding balances. • Assist customers with requests, questions and problems regarding their collateral • Properly document all account activity in the computer system. • Review and monitor list performance for acco
Early Stage EPDSantander Consumer USAJul 2014 - Jul 2022 (8 years 1 month)• Handle incoming calls related to customers with Collateral - Handle incoming calls related to collectible accounts. • Make outbound calls utilizing assigned list on skip accounts. • Negotiate value and interest to adequately protect SCUSA's interest in collateral. • Adhere to all state laws/guidelines regarding active accounts in collections. • Maintain losses at or below established guidelines for assigned job duties • Initiate contact with customers or agencies in an effort to negotiate payments or to satisfy any outstanding balances. • Assist customers with requests, questions and problems regarding their collateral • Properly document all account activity in the computer system. • Review and monitor list performance for accou- GE BackendSantander Consumer USAOct 2013 - Jul 2014 (10 months)• Handle incoming calls related to customers with Collateral - Handle incoming calls related to collectible accounts. • Make outbound calls utilizing the dialer on skip accounts. • Negotiate value and interest to adequately protect SCUSA's interest in collateral. • Adhere to all state laws/guidelines regarding active accounts in collections. • Maintain losses at or below established guidelines for assigned job duties • Initiate contact with customers or agencies in an effort to negotiate payments or to satisfy any outstanding balances. • Assist customers with requests, questions and problems regarding their collateral • Properly document all account activity in the computer system. • Review and monitor list performance for accounts
- HSupervisor-Guest Assistance/Hotel SupportHilton Worldwide Corporate Office,Jan 2012 - Apr 2013 (1 year 4 months)• Handle incoming calls related to Bankruptcy customers with Collateral - Handle incoming calls related to uncollectible accounts. • Make outbound calls utilizing the dialer on skip accounts. • Negotiate value and interest to adequately protect SCUSA's interest in collateral. • Upon settlement, send manual updates to reflect settlements on customer credit reports. • Adhere to all state laws/guidelines regarding deficiency collections. • Offer or recommend settlements as circumstances warrant. • Maintain losses at or below established guidelines for assigned job duties • Initiate contact with customers or agencies in an effort to negotiate payments or to satisfy any deficiency balances. • Assist customers with requests, questions an
- Tier 2 Technical SupportPinnacleJan 2011 - Jan 2012 (1 year 1 month)• Inbound support for AT&T U-Verse • Troubleshooting and research for all inquiries • Multi-screen system to handle issues • Outbound contact to thoroughly assist and resolve extensive problems • Uphold the integrity of the company and their vow to keep customer • service the number 1 priority
- Customer Service RepresentativeCitifinancial Consumer Finance India LtdJan 2008 - Jan 2010 (2 years 1 month)• Answered an average of three hundred customer calls in a day through the call center queue. • Worked with a Senior Representative in the Promise to Pay department • Ensure customers with assistance in past due account current • Retention department experience comforting, reassuring, and handling customers who wanted to cancel their accounts.
- Customer Service RepresentativeAlliancedataJan 2004 - Jan 2007 (3 years 1 month)• Answered inbound calls in support of customer needs. • Conveyed step by step instructions to resolve application issues. • Reviewed and issued audits on account information and processes. • Performed queries in multiple databases. • Adhered to government monetary regulations. • Assisted in the creation and development of the bank's customer relationship management system
Education
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- SCulinary & Hospitality TrainingSkyline High School