George Beckett

G

Global IT Delivery Executive (Consultant

GB Enterprises Inc

Apr 2023 - Current (3 years 7 months)

Increased enterprise agility 30% through SCCM → Intune/Copilot endpoint modernization, improving
governance, Zero Trust compliance, and reducing manual IT workload 87%.
• Ensured 24/7 global uptime by deploying 3,000 IBM Xstore production servers, strengthening
resilience, disaster recovery, and business continuity capabilities.
• Reduced MTTR 25% with AIOps predictive monitoring and automated remediation, enabling proactive
incident management and accelerating IT service restoration.
• Lowered Tier 1 tickets 30% through generative AI chatbot integration within ITSM workflows,
improving self-service adoption and operational efficiency.
• Enhanced executive governance via KPI dashboards and QBR reviews

L

Global IT Consultant

LEVI STRAUSS CO EUROPE SCA Fruit of the Loom

Apr 2020 - Mar 2023 (3 years)

Saved $3M+ annually by embedding FinOps governance in Intune license reclamation, optimizing SaaS
spend across 30k+ devices enterprise-wide.
• Improved FCR 67% by scaling multilingual service desks (200+ staff) across EMEA, APAC, and
Americas, standardizing SLA compliance frameworks.
• Reduced onboarding time 70% with ServiceNow HR/IT workflow automation, creating a scalable
model adaptable to faculty and student enrollment systems.
• Standardized endpoint compliance through global Intune/UEM deployment, meeting HIPAA and
FERPA-equivalent governance standards across multiple jurisdictions.
• Raised user satisfaction 20%+ by aligning IT

Global Solutions Delivery Executive

Acosta

Jan 2016 - Mar 2020 (4 years 3 months)

Achieved 97% SLA compliance by scaling ITIL service desk frameworks across 15+ countries,
managing 200+ engineers and global IT governance processes.
• Reduced security incidents 40% through Zero Trust architecture deployment (MFA, SSO, phishing
resistance), reinforcing enterprise cyber resilience.
• Enabled productivity for 5,000+ hires annually via ServiceNow HRSD automation, aligning workforce
transformation with enterprise GBS operating models.
• Generated $1M+ savings by renegotiating vendor lifecycle consolidation agreements, optimizing OPEX
and technology contract structures.
• Modernized collaboration through enterprise-wide Zoom/Teams/AV rollouts, enabling global hybrid
work and distribu

CLOUD INFRASTRUCTURE OPERATIONS LEADER

Ultimate Software

Jan 2016 - Jul 2017 (1 year 7 months)

Reduced MTTR 15% by implementing automated incident response protocols in a 24/7 SaaS NOC,
ensuring uninterrupted global service delivery.
• Cut recurring outages 30% by instituting ITIL-based change management governance, embedding
compliance and risk mitigation into operations.
• Developed engineering talent pipelines by mentoring cloud engineers in SRE practices, embedding
proactive incident management culture.

N

Global Support Services Manager

Nuance Communications Inc

Jan 2014 - Dec 2016 (3 years)

Reduced critical incidents 96% via ITIL change governance and CAB implementation, generating $2.4M in
annualized cost savings.
• Standardized IT operations globally by training 250+ engineers across US, UK, India, and Canada, ensuring
alignment to enterprise governance standards.
• Integrated multiple acquisitions into a unified enterprise change management framework in under 5
months, sustaining compliance and business continuity.

Sr. Network Operations Center Manager

Cars Commerce

Mar 2010 - Dec 2014 (4 years 10 months)

Delivered $6M+ infrastructure modernization by designing and deploying a new NOC supporting 1,500+
employees with 24/7 uptime guarantees.
• Accelerated release cycles 40% by embedding Agile practices, improving delivery timelines for 10+
consumer-facing web and mobile applications.
• Scaled engineering operations team to maintain mission-critical uptime, establishing governance
standards for enterprise-class service availability.

About

Detail

Timeline

Résumé

George Beckett

About

Detail

Behavioral traits