Ken Konarzewski
Ken Konarzewski
About
Detail
SaaS Onboarding, Internal & External Training, Implementation, Installation, and Customer Success Manager
Ypsilanti, Michigan, United States
A 10 year remote work veteran and 20 year customer success professional with experience in banking, restaurant, and retail technology industries. I believe the goal of customer success is in its name, helping customers succeed in their goals, improving revenue, eliminating redundancy, and providing excellent customer service to their own customers.
Was an expert in banking compliance, and a financial advisor to customers looking to invest their money in the bank. Track record of meeting and beating investment goals for the branch, trained new co-workers on software and new sales techniques. Moved into digital indexing and document reading during the 07/08 Global Economic Crisis assisting customers re-finance, enter forbearance, or short sell their property.
After my time in the banking world, I became a customer and corporate trainer helping others learn the software. I have been with my current company for over three years, and during that time I have grown into a subject matter expert on our SaaS product. Creating training material and delivering internal and external trainings on a variety of topics, including product features, usage, and best practices. I am also an active member of the company's training team, and I am always looking for new ways to improve our training programs.
My skills include a history of pre and post sales onboarding, internal corporate training and external customer training, go-live and post-live support, knowledge of multiple operating systems including Android OS and Windows, and can accomplish all of this remote or on-site.
In my spare time I compete in bowling tournaments locally and volunteer my time coaching a local high school bowling program. I'm a big foodie and beverage hunter so always on the lookout for new cocktails to try, new restaurants that are opening, and a massive proponent of the rise of Detroit!
Want a food or beverage suggestion in Detroit? Need a coach for you or your kid for bowling? Or want to talk about the Detroit Lions? Send me a message here on LinkedIn or e-mail me directly at CoachKenK300@gmail.com
Was an expert in banking compliance, and a financial advisor to customers looking to invest their money in the bank. Track record of meeting and beating investment goals for the branch, trained new co-workers on software and new sales techniques. Moved into digital indexing and document reading during the 07/08 Global Economic Crisis assisting customers re-finance, enter forbearance, or short sell their property.
After my time in the banking world, I became a customer and corporate trainer helping others learn the software. I have been with my current company for over three years, and during that time I have grown into a subject matter expert on our SaaS product. Creating training material and delivering internal and external trainings on a variety of topics, including product features, usage, and best practices. I am also an active member of the company's training team, and I am always looking for new ways to improve our training programs.
My skills include a history of pre and post sales onboarding, internal corporate training and external customer training, go-live and post-live support, knowledge of multiple operating systems including Android OS and Windows, and can accomplish all of this remote or on-site.
In my spare time I compete in bowling tournaments locally and volunteer my time coaching a local high school bowling program. I'm a big foodie and beverage hunter so always on the lookout for new cocktails to try, new restaurants that are opening, and a massive proponent of the rise of Detroit!
Want a food or beverage suggestion in Detroit? Need a coach for you or your kid for bowling? Or want to talk about the Detroit Lions? Send me a message here on LinkedIn or e-mail me directly at CoachKenK300@gmail.com
