Veronica Wong

Head of People Operations

Kindred

Aug 2024 - Current (2 years 1 month)

Head of Global People Operations

Chipper Cash

Jun 2022 - May 2024 (2 years)

Developed and executed a comprehensive People & Culture strategy in collaboration with the ELT, fostering high performance, engagement, and leadership across global teams through growth, acquisition, and contraction stages. Managed a global team of directors, managers, and ICs, ensuring HR systems and data were compliant and equitable across 15+ jurisdictions, delivering a cohesive and consistent employee experience globally. Overhauled our Total Rewards strategy to ensure equitable and competitive comp across markets. Introduced job levels and career architecture to our Perf Mgmt program, creating clear career pathways for growth and L&D opportunities.

Director, People Operations

Chipper Cash

Feb 2022 - Jun 2022 (5 months)

Partnered with HRBPs and other Centers of Excellence to lead major People Ops initiatives, drive cultural change, and adapt the organization to evolving business needs across the employee lifecycle. Optimized workflows and automation in Greenhouse, Hibob, and Lattice and created self-serve employee tools and internal process guides, eliminating single points of failure and reducing time spent on manual tasks.

Sr Director of Operations (Program Delivery)

Pathstream

Apr 2020 - Feb 2022 (1 year 11 months)

Led the successful launch and development of the company’s first B2C product. Delivered online, for-credit, educational certificate programs and automated internal operations to achieve successful learning outcomes, a personalized student approach, and a positive instructor experience, at scale.

Director of Operations (Business & People Ops)

Pathstream

Jul 2019 - Oct 2020 (1 year 4 months)

Led all business and people operations functions including hiring, onboarding, HR, IT, DEI, and OKRs. Implemented the company’s first performance management program aligned with company values. Oversaw technical migrations of Google Suite & Slack and implemented new HRIS software Rippling, involving multiple stakeholders, complex data integrations, and careful change management. Developed compliant HR policies & processes to obtain the System and Organization Controls 2 (SOC 2) certification.

Chief of Staff / COO

Year On

Mar 2018 - Jul 2019 (1 year 5 months)

Set company strategy & OKRs and executed on priority initiatives that spanned the entire organization, with a focus on Business Operations, People/HR, and Finance. Managed all program operations (see below). Led the process of becoming accredited by the Gap Year Association (awarded April 2019).

Director of Operations

Year On

Feb 2017 - Mar 2018 (1 year 2 months)

Oversaw operations for the company and all three phases of our gap year programs. Created financial models and set operational strategy to scale the company. Managed all domestic and international partnerships, vendor relationships, and program budgets.

Head of International Programs

Year On

Feb 2016 - Feb 2017 (1 year 1 month)

Ran the international travel, immersion, and service learning phase of our gap year programs. Established partnerships with service learning organizations around the world. Created risk management procedures and crisis response protocols.

Marketing Manager

Draper University

Mar 2014 - Mar 2015 (1 year 1 month)

Created, implemented, and monitored marketing campaigns via email, social media, press releases, online/print ads, and blog posts. Managed all social media platforms, designed creative and engaging content, and strategized new ways to acquire and connect with followers. Established strategic partnerships, sponsorships, and ambassador programs to increase brand awareness and visibility.

Operations Manager

Draper University

Jan 2014 - Jan 2016 (2 years 1 month)

Worked with venture capitalist Tim Draper to design and execute innovative programs for startup and corporate executives to learn about entrepreneurship and network in Silicon Valley. Managed all program operations and logistics. Liaised with Silicon Valley’s most prominent VCs, thought leaders, and executives. Produced a Demo Day with investors 4 times per year.

Operations Director

Bespoke Beijing

Nov 2011 - Jun 2013 (1 year 8 months)

Oversaw delivery of all travel products and services for a boutique travel agency. Managed a team of 50+ tour guides, drivers, and guest experience managers. Designed authentic experiences and customized itineraries for travelers of all types, and monitored execution and customer satisfaction. Responsible for sales pipeline, customer relations, third party suppliers, and training. Wrote the company's operations manual for expansion to other cities.

Program Coordinator

The Beijing Center for Chinese Studies

Jun 2010 - Oct 2011 (1 year 5 months)

Designed and implemented educational travel programs for groups of international students and professionals seeking knowledge of and exposure to China. Organized all logistics, accommodation, transportation, lectures, corporate visits, sightseeing tours, and dining in Beijing, Shanghai, and Xi'an. Managed multiple itineraries, budgets, expenses, and interns.

Intern

United Nations

Jan 2009 - Jul 2009 (7 months)

Co-authored a historical document to commemorate the 30th anniversary of UN WFP's cooperation with China. Researched data, statistics, and files in the UN archives on previous WFP projects. Performed administrative tasks such as transferring photographs into electronic archives.

Intern

Catholic Charities USA

Sep 2007 - May 2008 (9 months)

Helped international refugees navigate their new lives in the United States. Accompanied clients to medical appointments, job interviews, and social services meetings. Responsible for finding housing, furnishing apartments, and organizing fundraisers. Managed administrative operations such as filing, monitoring communications, and conducting web research.

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