Karolyne Paternina Gamarra
About
Detail
Recruiter | Talent Acquisition | HR | Talento Humano | Selección de Personal | Customer Experience
Colombia
Résumé
Jobs
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HR CoordinatorVenaroApr 2026 - Current (7 months)- Head of Recruitment | E2E RecruiterSalvatechJul 2024 - Current (2 years 4 months)• Design, implement, and optimize recruitment strategies to attract top talent.
• Manage the full recruitment cycle, from sourcing to onboarding.
• Create and post job descriptions across multiple platforms to maximize candidate acquisition.
• Conduct resume screening, phone interviews, competency-based interviews, and assessments.
• Ensure an excellent candidate experience throughout the recruitment process.
• Lead, train, and motivate the recruitment team.
• Assign responsibilities and monitor team performance to achieve hiring goals.
• Develop and maintain an efficient and rigorous hiring process.
• Build and maintain strong, long-lasting relationships with clients.
• Serve as the primary poin - RecruiterSalvatechNov 2023 - Jul 2024 (9 months)• Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for every role, and to meet competitive hiring goals and expectations.
• Remain active with job boards, social networks, and platforms for finding quality candidates, and create and post job descriptions and announcements.
• Manage the full recruiting lifecycle across a variety of open roles, helping managers find, hire, and retain quality candidates.
• Screen resumes and CVs and manage job candidates throughout hiring process, from interview preparation to final-offer negotiation.
• Telephone screening of candidates.
• Execution of assessments.
• Interviews by competencies to candidates.
• Maintain database of - Travel experience agent - Hotels Back officeHopperDec 2022 - Jul 2023 (8 months)
- Travel experience agent - Hotel refundsHopperMay 2022 - Dec 2022 (8 months)
- Travel experience Agent - Hotels front officeHopperMar 2021 - May 2022 (1 year 3 months)• Assist customers via email, chat, and voice to ensure they have the best possible experience.
• Troubleshoot bugs and provide timely solutions.
• Provide guidance on new features in the app.
• Resolve refund and change requests efficiently.
• Collaborate with cross-functional teams (e.g., technical support, product development) to resolve complex customer issues.
• Document customer interactions, feedback, and issues to help improve processes and enhance future support. - BBilingual Customer Service RepresentativeAug 2020 - Mar 2021 (8 months)• Attend to customers via chat, identifying their requests and providing solutions in a friendly and efficient manner.
• Handle billing inquiries, ensuring accuracy and clarity in transactions.
• Troubleshoot technical issues and provide timely resolutions to customer problems.
• Maintain a fast-paced, solution-oriented conversation to ensure customer satisfaction.
• Offer clear explanations and guidance to customers regarding account charges, subscription details, and payments.
• Collaborate with other departments to resolve complex issues and enhance the customer experience.
• Document customer interactions, requests, and outcomes to improve future support.
• Continuously update knowledge of products, se - VExecutive Management Assistant (HR)Vitalsalud del Caribe IPS SASep 2016 - Jan 2019 (2 years 5 months)• Lead and manage the full recruitment cycle, including sourcing, screening CVs, conducting telephone interviews, competency-based interviews, and extending job offers.
• Coordinate and manage the onboarding process, including the preparation of job offers, contracts, and legal agreements.
• Manage employee records, training, and ongoing development initiatives.
• Administer employee leaves, including sick leave, vacations, and other types of leaves, ensuring proper documentation and compliance.
• Design and implement training programs to ensure ongoing employee development and compliance with company policies.
• Develop and implement employee benefit plans, working closely with management to create valuable offerin
Education
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- Social Media Recruitment for Human Resource Profesionals, Human Resources Management/Personnel Administration, GeneralUdemyJan 2023 - Dec 2023 (1 year)- Introduction to Talent Acquisition: Sourcing & Recruitment Lifecycle - Boolean Search - Social Media Recruitment - LinkedIn Recruitment - AI Tools & Chrome Extensions
- MBA en Hospitality, Administración/Gestión hoteleraOstelea Tourism Management SchoolJan 2019 - Dec 2020 (2 years)Culminé exitosamente la Candidatura a MBA en Turismo en Ostelea. Con el cual amplié mis conocimientos y habilidades en todo el sector hotelero y turístico.
- MBA en Hospitality, Tourism and Travel Services ManagementEAE Business SchoolJan 2019 - Dec 2020 (2 years)
- Administracion de Recursos Humanos, Human Resources Management/Personnel Administration, GeneralServicio Nacional de Aprendizaje SENAJan 2018 - Dec 2018 (1 year)
- Sistema de gestion de la seguridad y salud en el trabajo SG-SSTServicio Nacional de Aprendizaje SENAJan 2018 - Dec 2018 (1 year)
- Fundamentacion en gestion del turismoServicio Nacional de Aprendizaje SENAJan 2018 - Dec 2018 (1 year)
- Fundamentacion de un sistema de gestion de la calidadServicio Nacional de Aprendizaje SENAJan 2018 - Dec 2018 (1 year)
- Manejo de herramientas Microsoft Office 2016: EXCELServicio Nacional de Aprendizaje SENAJan 2018 - Dec 2018 (1 year)
- Bachelor of Business Administration - BBA, Business Administration and Management, GeneralUniversidad del AtlánticoJan 2014 - Dec 2018 (5 years)
- Diploma in English Language, English Language and Literature, GeneralUniversidad del AtlánticoJan 2013 - Dec 2016 (4 years)