Luis Vargas Murillo

Bilingual Operations and HR Services professional with experience supporting North American teams in legal, financial services, and healthcare-adjacent environments. My work centers around structured processes, data integrity, and continuous improvement within remote and SLA-driven service models. I have led operational workflows, supported employee and client lifecycle processes, and developed automation initiatives that reduced processing time by 75% while improving audit and KPI performance. Experienced in confidential environments, cross-functional collaboration, and fully English-speaking remote teams. Interested in roles involving operations, shared services (GBS), process optimization, and scalable service delivery models.