Kate Muller

Chief People Officer

Caseware

Mar 2022 - Current (4 years 7 months)

Senior HR Business Partner – Global Product and Engineering

Squarespace

Aug 2021 - Mar 2022 (8 months)

• Responsible for partnering and strategizing with the Chief Technology Officer and Chief Product Officer in supporting 715 employees across the US and Europe, providing support to leadership on people-related issues.
• Develop and implement employee experience strategies to promote inclusion and positive engagement and play an integral role in talent management, employee relations, performance management, conflict resolution, and organizational development.
• Lead core HR processes across product performance calibration, compensation cycle, promotions, analyzing
• Various types of employee reports (compensation, job levels, and attrition) to guide decision-making and provide proactive solutions.
• Partner with leaders t

HR Business Partner – US Customer Operations

Squarespace

Dec 2020 - Aug 2021 (9 months)

• Partnered closely with the Customer Operations leadership team to provide strategic HR and people management support to ~365 employees throughout the US, including managers and staff specializing in customer support, analytics, product support, and training.
• Facilitated daily employee relations and talent management strategies by creating meaningful and effective processes in organizational development, learning and development, compensation leveling, and performance management.
• Managed employee inquiries, time and attendance, and records documentation through UltiPro and ADP to improve overall productivity within the HR team and provide timely responses to issues.
• Provided employee relations consultation to staff and

Mobility Manager – North America

BASF

May 2019 - Dec 2020 (1 year 8 months)

• Managed the regional mobility program directing a team of Mobility Specialists spearheading 500 Domestic US and 100 Global to/from NA moves, including domestic relocation, international assignments, immigration, and business travel throughout the US, Canada, Mexico, and Central America.
• Responsible for ensuring compliance with tax regulations, preparing delegation cost estimates, working with the outside counsel to arrange for immigration and work permits, and processing personnel transfers during the employee's assignment.
• Led a cross-functional team (Procurement, Finance, HR, Shared Service Center) to evaluate current business travel and expense technology, offering simplified and innovative technology to enhance the user

HR Business Partner

BASF

Nov 2017 - May 2019 (1 year 7 months)

• Provided talent management and development strategies to commercial and manufacturing leaders delivering new programs and initiatives supporting organizational effectiveness to increase worker productivity, professional development, and employee engagement.
• Partnered with executive leaders in 5 Business Units across North America (1 Global and 4 West Coast Region) to achieve business strategies in talent reviews, performance calibrations, progression promotions, new leader assimilations, and enhanced the talent pipeline for the business units.
• Designed and implemented talent development programs for emerging talent as part of the global talent development strategy facilitating talent identification, assessment, development,

HR Generalist (Site HR Manager)

BASF

Feb 2016 - Nov 2017 (1 year 10 months)

Managed the Employee Relations, Processes, and Human Resources Initiatives for recently acquired 24-hour three shift research and development facility comprised of 130 exempt, non-exempt, and temporary employees.
• Championed business objectives in multiple functional areas, including employee relations, training, performance management, onboarding, policy implementation, time management and attendance, recruitment/employment, and organizational development.
• Served as a trusted source for compliance with employment laws and policies, including California State law, OSHA, and EAP.
• Created culture strategy to leverage NA Corporate HR recognition and benefits programs to reduce duplicate efforts and continue acquisition inte

Team Relations Specialist / Employee Relations

Quicken Loans

Sep 2014 - Feb 2016 (1 year 6 months)

• Provided employee relations support for 800+ Vice Presidents, Directors, Mortgage Bankers, and support staff across MI, OH, AZ, and CA, facilitating activities including new hire onboarding, performance management, training, and benefits administration.
• Served as a confidential resource to business leaders on organization and team member issues conducting effective investigations to provide expedient and ethical outcomes.
• Counseled leaders and team members at all levels of the organization on job performance, training, and succession planning.

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬
• Overhauled and led leadership training covering anti-harassment, workplace sensitivity, leave of absence, workforce awareness, bullyin

HR Service Representative – Employee and Labor Relations

Blue Cross Blue Shield of Michigan

Jul 2011 - Sep 2014 (3 years 3 months)

• Responsible for interpreting the Master Labor Agreement to 1K+ bargaining and non-bargaining unit personnel serving as an intermediary to support HR policies and procedures in daily dealings across multiple offices across metro and downtown Detroit.
• Provided guidance for all organizational HR disciplines including, but not limited to, Policy Interpretation, Employee.

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬
• Fostered productive management and union relations while representing the company in daily negotiations with union leaders, reducing the number of open union grievances by 45%
• Achieved the goal of answering 90% of all inquiries on the HR intranet within 12 hours,; resulting in a prompt resolution to inquiries and

Employee/Labor Relations Intern

Blue Cross Blue Shield of Michigan

May 2010 - Jul 2011 (1 year 3 months)

• Established and maintained the departmental employee and labor relations SharePoint site and administratively supported the regional employee and labor relations representatives in the grievance investigation process.

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Kate Muller

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