Avi Karnon

I am a well-rounded, customer obsessed technology leader with experience leading global, high-performing technical teams and operations to scale organizations for continuous global service and in maximizing customer business outcomes and satisfaction by providing an exceptional customer experience throughout their journey.
Led MuleSoft Global Support through a period of accelerated growth, an IPO, and an acquisition.
Specialize in producing successful technology transformations and strengthening measurable customer outcomes resulting in high retention and expansion rates. Expertise in customer support, customer experience and success, professional services, and data center / cloud operations. Skilled at leading cross functional collaborations, influencing decisions, and forging stakeholder partnerships.

THINGS I DO
✔ Building, scaling and leading highly focused post sales teams (Support, Success and Services), driving exceptional customer experience and outcomes, customer adoption resulting in high customer satisfaction, retention and growth
✔ Team building, development and retention
✔ Define, manage and execute service offerings, service levels and practices
✔ Growing, developing and scaling Technical Operations organizations into high performance, cost-efficient organizations focusing on best of class service availability and reliability
✔ Leading organizational transformations
✔ Engaging strong partnerships between customers, executive leaders, and cross functional teams by creating external and internal trust and transparency
✔ Data driven management to achieve measurable business outcomes
✔ Building and operating Software as a Service (SaaS) products
✔ Define technology and service strategy and streamlining service operations
✔ Leadership style: team-centric, collaborator who leads by example and empowering team members to use their full potential to innovate and deliver best of class services and products.