Kevin Bissinger

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Information Technology Consultant

NeuroUnify

Jan 2021 - Current (5 years 6 months)

-Responsible for designing and deploying customized AI solutions using OpenAI's GPT for a medical office -Responsible for managing team operations and delivering projects on time, enhancing business productivity and reducing overhead by double digits for . -Built highly customized ad-hoc solutions addressing unique client needs -Guided clients in advanced techniques and performance optimization of systems, focused on sharing the value of continuous learning and improvement.

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System Administrator promoted to Project Manager promoted to Assistant Manager

SURGICAL PRACTICE FACILITY

Dec 2020 - May 2023 (2 years 6 months)

- Transitoned from single-surgeon to multi-disciplinary integrative medicine clinic, effectively managing daily operations while implementing new technologies and spearheading marketing campaigns. -Designed and implemented advanced system architectures to improve operational efficiency and patient care. -Worked with clinical and business procedures, addressing multiple operational bottlenecks and reducing patient turnaround times by 50-75% in most cases. -Utilized data analysis tools for strategic decision-making, derived from structured and unstructured data in PowerBI. -Fostered a culture of innovation by focusing on team-building and continuous improvement processes. -Documented technical details and prepared reports to communicate

Technical Support Lead

Hilton

Nov 2019 - Dec 2020 (1 year 2 months)

-Managed all on-site assets across multiple North American locations and ensured smooth operations with the help of a remote technician, resulting in adherence to corporate standards and increased productivity. -Developed and implemented an asset tracking system that saved potential losses of up to $2 million. -Played a pivotal role the adoption and implementation of Office 365 by leveraging past experience to provide training and consultations to support rapid adoption and implementation, resulting in a significant reduction in workload and increased efficiency for staff to handle the increased workload.

Office 365 Ambassador

Microsoft

Nov 2018 - Jun 2019 (8 months)

– Strong technical leadership and relationship building to guide businesses through administering applications inside Office 365. – Strong problem solving and attention to detail to design and implement customized solutions. – Designing and deploying adaptive Role Based Access Control measures. – Handling difficult and sensitive escalations involving the most critical and politically charged customer situations.

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System Administrator

Dentek Systems Inc

May 2015 - Nov 2018 (3 years 7 months)

-Implemented industry leading configuration and automation tools to reduce both lead times and MTTR by over 50% -Used tools like Python and PowerShell to build enterprise scale deployment tools for software that doesn't natively support it to improve project efficiency and reduce errors. -Designed and managed highly available site-to-site network infrastructure for multi-office clients. -Spearheaded interdepartmental projects to improve the OML(operational maturity level) in under 2 years.

Field Service Technician(Tier 2 with some Dev and Tier 3 responsibilities)

Texas Health Resources

Dec 2012 - Jun 2014 (1 year 7 months)

-Conducted in-depth research to diagnose and address complex technical issues in high-pressure, high-risk medical environments. -Provided proactive insights into potential vulnerabilities and implemented risk management strategies. -Supported a wide range of interdependent medical software and equipment to ensure uninterrupted patient care. -Developed and managed policies for secure server and data access to maintain HIPAA compliance.

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System Administrator

Imperator Technologies IncTop Tech Pro

Feb 2012 - Aug 2015 (3 years 7 months)

-Led project management and labor for a new venture, responsible for hardware and software support for an online electronics retailer/managed support provider. -Developed real-time support solutions through various communication channels. -Ensured successful asset tracking, budgeting, scheduling, and time management. -Led service and project management and provided training for new employees.

IT Consultant

Selfemployed

Feb 2011 - Feb 2012 (1 year 1 month)

Worked with small and medium business and consumers to design, deploy, and support information technology solutions. These consultancies varied from audio-video and stage production equipment, to structured cabling, line of business application hardware/software upgrades, network architecture, enterprise security, and new office build-outs.

Customer Service Sales Associate

Frys Electronics

Jan 2007 - Feb 2011 (4 years 2 months)

Beginning as an entry level associate I quickly cross-trained for components, software, and the computers departments to enable myself to serve as the lead technical resource and prime customer retention specialist, where I received the Top Merchant award for my exemplary skills in customer engagement and satisfaction I also performed general in-store duties upon request ie: designing and implementing advertising campaigns, setting up attractive product displays, and occasionally hardware repair.

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