Iurie Protascic

Everyone measures success with outcomes. As a Senior Customer Success Manager for Enterprise accounts I believe that even though I work with organizations the real outcomes are measured with people. Keeping up with project directions is essential but what gets you true advocacy is when your customer, the person, believes what you are doing is good and for the right reasons. I love the great feeling of accomplishment. And do my best that the people I work with can thrive too in the environment I create around them. My career journey isn't a typical one. I started in a low level print production job. But quickly realized that I wanted to create solutions. And steadily evolved into the artwork automation field. Next step was to share what I've learned with people like me. Applying my knowledge and experience to guide people towards their professional accomplishments. However making progress is often realizing faults and being honest with yourself and others. It is often difficult to bring bad news, change course or adapt. Being honest takes courage. But you're never wrong doing the right thing. The pattern of sharing the experience and empowering my colleagues defines my workflow. In my Customer Operations Role I am a builder, linking together different department operations to create a holistic view of our customers. I make data-driven decisions. Bad data is no data. Data that is not actionable is bad data. After all it's not about that hole in the wall or about being able to write that phone number down. You still need to figure out how to hang that picture straight or get the courage to call that girl.