DevOps Rapid Response Specialist
NCS Group
May 2024 - Jan 2026 (1 year 9 months)
Responsibilities:
• Managed major incidents and prioritized P1 and P2 issues, ensuring prompt resolution of Kubernetes, Docker, network, Linux, and application-related challenges.
• Developed and implemented monitoring dashboards in Dynatrace, enhancing visibility for the monitoring and application teams and facilitating quicker issue identification.
• Designed comprehensive application architecture flows and maintained documentation in Confluence to support effective investigation and understanding of system processes.
• Created and updated Standard Operating Procedures (SOPs) to improve team productivity and streamline operational workflows.
• Developed ELK dashboards for order processing, optimizing monitoring capabilities and ensuring e