Shiv Patel

• Over 6+ years of IT experience in Development and Administration of Salesforce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications. • Salesforce Certified Administrator with Developer skills and hands on experience in CRM Analytics • Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object-oriented enterprise applications. • Good development experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers), WorkBench, Data Import Wizard. • Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships. • Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization. Page layout customization, page layout assignment based on profiles. • Expertise in customizing various salesforce.com standard objects like Accounts, Cases, Leads, Contacts, Opportunities, Products and Price books, Campaigns, Forecasting, Reports and Dashboards. • Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) web Services API and custom user interfaces using HTML, WorkBench. • Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow. • Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment. • Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility. • Hands on experience to manage multiple projects and iterations within the CRM application. • Experience in developing web interfaces for clients both through Force.com Sites and standard web technologies including but not limited to HTML, CSS, XML, and JavaScript. • Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills. • Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena. • Expertise in CRM Analytics with creating Recipes in Data Manager with hands on experience creating & managing • recipes dataset and Apps, Lens. • Experienced in integration of different platforms with Salesforce CRM Analytics input/ output of data. • Experienced with both CRM Analytics and Data Pipeline with hands on experience of permission set.