Franco Sartori

Franco Sartori  new_releases

About

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Regional manager, customer success, americas at Viseven
Cordoba, Argentina

Contact Franco regarding: 
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Full-time jobs
Starting at USD3k/month

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Résumé


Jobs verified_user 0% verified
  • Viseven
    Regional manager, customer success, americas
    Viseven
    Apr 2023 - Current (3 years 3 months)
    - Currently leading the Americas Customer Success team made up of +10 FTEs..
  • S
    Project manager
    Stack Against
    Jun 2022 - Mar 2023 (10 months)
    - Successfully delivered +10 copywriting and design marketing projects for well known SaaS companies from all over the world totalling +100,000 USD. - Set up the company's Jira instance from scratch, configured it with a focus on scalability and successfully onboarded everyone within a week. - Put together a spreadsheet that tracked our cash flow, automatically calculated our projects profitability and provided other insightful pieces of data such as average project length (days) and costs of outsourcing per team. Documented key processes, reorganised the company's file storage system and created templates to facilitate project intake and assignation.
  • Viseven
    Customer success manager
    Viseven
    Feb 2022 - Apr 2023 (1 year 3 months)
    - Owned a program for which I successfully planned, coordinated and delivered +20 projects and dozens of post-launch requests surpassing $200,000 USD. - Led three +$200,000 USD digital transformation projects with technical and marketing teams made up of +15 SMEs and meetings with high-level directors from the biggest pharma companies. - Set up most of the current workflow processes for the Americas CSM team and put together all the templates we currently use for project intake activities. My process documentation also facilitated internal onboarding.
  • Viseven
    Project manager
    Viseven
    Nov 2021 - Jan 2022 (3 months)
    - Scoped, audited and successfully delivered short projects for the FR, BR, US and CA affiliates of one of the biggest pharma companies whose revenue is over $10 B. - Proposed improvements to our workflow and our Jira setup, many of which were implemented and improved the Delivery Dept. processes. - Created my own onboarding plan and documentation, which is now used to onboard new members of the Delivery Dept. Interviewed candidates for Jr. developer positions.
  • Medical Web Experts
    Project manager
    Medical Web Experts
    Dec 2019 - Nov 2021 (2 years)
    - Led and delivered +10 custom website and web app projects ranging from 10k USD to 150k USD for the American IT Healthcare industry. - Became the go to person for all questions regarding the company's website portfolio (+30). - Created and standardised 90% of the company's document templates (+25) for PM, QA, Sales and Upper Mgmt teams. - Constantly proposed and implemented improvements to the company's JIRA instance such as automation rules, new issue configurations (which helped us become SOC 2-compliant), integrations, kanban boards and dashboards. - PM tasks included but weren't limited to scoping requests, creating project plans, managing client communication, reporting and escalating to upper mgmt when necessary, facilitating meetin
  • I
    Project manager
    I.DE.A.A.S.
    Sep 2019 - Dec 2019 (4 months)
    - - Led 3 programmatic DOOH software projects for Argentine clients in the advertising industry. - Assisted in building the company's identity and standardising internal processes. - Coached the company's junior staff in scrum, English and good practices regarding code, productivity and corporate environment.
Education verified_user 0% verified
  • Atlassian
    Jira fundamentals assessment
    Atlassian
    Aug 2021
  • I
    Accredited project manager (APRM)
    International Organization for Project Management™ (IO4PM™)
    Apr 2019
  • Udemy
    Kanban fundamentals
    Udemy
    Mar 2019
  • EducacionIT
    Gestión de proyectos, scrum, administración contable y redes, information technology project management
    EducacionIT
    Jan 2019
  • Universidad Tecnológica Nacional
    Computer programming
    Universidad Tecnológica Nacional
    Jan 2016 - Jan 2018 (2 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • E
    English talk website
    Jan 2021
Publications verified_user 0% verified
  • T
    The esl society
    Sep 2018
    The ESL Society is a short monograph about the different personalities that exist within the ESL-speaking community. It's made up of stories and anecdotes that are supposed to offer the reader a glimpse into what it's like to belong to this group of people from the perspective of a rather sarcastic observer.