Marcio Bonetto Gerbaudo

Marcio Bonetto Gerbaudo

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Back Office Agent
Zaragoza, Aragon, Spain
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Majorel
    Back Office Agent
    Majorel
    Jan 2023 - Current (3 years 10 months)
    In charge of handling inbound and outbound calls from vehicle owners, managing incidents, and coordinating with authorized workshops for repairs, commercial gestures, or parts deliveries.
  • G
    Hotel Reservations Management Agent
    GIMH
    Jun 2021 - Jun 2022 (1 year 1 month)
    Management of calls for scheduling and managing hotel reservations across more than 30 hotel chains and up to 200 hotels in tourist destinations, primarily in Spain. Languages: Spanish, Italian, and English.
  • Kiwi.com
    B2B Support
    Kiwi.com
    Feb 2019 - Apr 2021 (2 years 3 months)
    Responsible for handling requests from members and affiliates: manage requests for changes, cancellations, services, and issues; evaluate and resolve cancellations; communicate with other members and airlines to inform and resolve inquiries. Management of cusomer reservations and clients data on internal and external platforms.
  • Teleperformance Greece
    Customer Support - English/Spanish
    Teleperformance Greece
    Jun 2016 - Jul 2018 (2 years 2 months)
    Western Digital Project: Provided technical support via email and phone, including assistance with hard drives, network connected devices, operating system configuration, and device replacements across Europe and LATAM regions.
  • A
    English Language Professor
    Aston School
    Jan 2016 - Mar 2016 (3 months)
    Responsible for teaching English to groups of 10-15 native Chinese children aged 3-6 years.
  • ID90 Travel
    Call Center Agent - English/Spanish
    ID90 Travel
    May 2014 - Oct 2015 (1 year 6 months)
    Handled inbound calls from airline employees to manage flight ticket processing, hotel reservations, cruise bookings, and car rentals. Additionally, managed their profiles on www.id90travel.com and collaborated with the IT department to resolve any issues related to its webpage performance.
  • HP
    Procurement Administrator
    HP
    Oct 2012 - Feb 2014 (1 year 5 months)
    Managed commercial transactions for HP in the requisition department, including the creation and processing of purchase orders using purchase ticketing systems such as SAP, CAS, Compass, and SmartBuy. Conducted all transactions and communications in English.
  • Apex América
    MCI Call Center Operator
    Apex América
    Jan 2006 - Jul 2006 (7 months)
    Managed inbound and outbound communications for U.S. telecom providers, delivering customer support in English. Efficiently processed credit card payments and maintained thorough documentation for each interaction with precise and detailed notes.
Education verified_user 0% verified
  • Universidad Nacional de Córdoba
    Universidad Nacional de Córdoba — Engineer’s Degree, Agricultural Engineering, Agronomic Engineering
    Universidad Nacional de Córdoba
    Jan 2005 - Dec 2014 (10 years)
  • I
    IEMJo (Instituto de Enseñanza Media Jovita) — High School, Bussiness administration and acountancy
    IEMJo (Instituto de Enseñanza Media Jovita)
    Jan 1999 - Dec 2005 (7 years)
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