Stiven Jimenez

Jobs 0% verified

Customer Support Associate

Blackbaud

Jun 2023 - Current (3 years 4 months)
Billing & Collection Analyst

Concentrix

Nov 2021 - Jun 2023 (1 year 8 months)

• Identified, researched, and resolved billing discrepancies to ensure account ledgers are balanced by posting charges and credits.
• Check payments are received from assigned accounts, check overpayments and collect missing funds.
• Provide and explain account statements and invoices to external and internal parties.
• Manage and work Salesforce cases.
• Maintain records and files associated with business transactions up to date.
Export Specialist - Back Office

APL

Apr 2018 - Jul 2021 (3 years 4 months)

• Performs all duties correctly and in compliance with all government export/transportation regulations.
• Prepares documents and forms to move goods efficiently through import and export steps and procedures.
• Coordinate transportation for outbound shipments.
Technical Support

Concentrix

Aug 2017 - Mar 2018 (8 months)

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provide technical assistance and answers to users questions, assisting users by troubleshooting device in question.
Senior Fraud Investigator

SYKES Costa Rica

Mar 2017 - Jul 2017 (5 months)

• Responsible for tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Report any suspicious account movements and unusual transactions that may be risky to the financial institution and customers.
Customer Service Agent

Teleperformance

Oct 2016 - Dec 2016 (3 months)

• Worked to address all customer concerns in a timely and effective manner.
• Maintained up to date knowledge of products and services.

Education 0% verified

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Stiven Jimenez

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Behavioral traits