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Meric Islam
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Global Process and Tools Senior Manager at Celonis
Raleigh, North Carolina, United States
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Revenue Operations ManagerVic.aiJan 2026 - Current (10 months)We build AI for real-time, autonomous enterprise accounting paired with prescriptive intelligence to optimize financial decision-making and ROI.- GTM Revenue Strategy & Operations ManagerCelonisMay 2024 - Jan 2026 (1 year 9 months)Support enterprise GTM planning and operational execution across the Retail, CPG, Healthcare, Life Sciences, Insurance, and Financial Services verticals. I lead NAM forecasting and pipeline governance, build weekly forecast and QBR reporting for leadership, and drive segmentation and territory planning for annual GTM cycles. Own key GTM systems including Salesforce, Salesloft/Outreach tools, ZoomInfo, Sales Navigator, enrichment workflows, and automation via Slack and connected tools. I partner cross-functionally with Sales, Marketing, BDR, and Finance on nurture programs, routing logic, segmentation, and operational alignment. I also write and deliver forecasting and process-based enablement for sellers and leadership teams, focused on imp
- Global Process and Tools Senior ManagerCelonisFeb 2022 - May 2024 (2 years 4 months)Focused on scaling GTM workflows, global tooling, and operational standards. Led global Salesforce workflow design, automation, and data integrity work, partnering with CRM, Product, and Sales Ops to improve lead, account, and opportunity processes. Managed vendor relationships, supported procurement for tooling decisions, and helped standardize reporting, enrichment, and hygiene practices across global GTM teams.
- Global Process and Tools SpecialistCelonisFeb 2020 - Feb 2022 (2 years 1 month)Supported the CRM and Global Operations team by maintaining core Salesforce processes and GTM workflows as the organization scaled. Worked on routing logic, enrichment rules, dashboards, and territory alignment, helping ensure data quality and smooth seller workflows. Contributed to reporting and data governance frameworks used across Marketing, BDR, and Sales, and assisted with the rollout of new tools and process updates. Gained foundational experience in GTM systems, cross-functional operations, and supporting large-scale process work.
- Business Development RepresentativeCelonisOct 2018 - Feb 2020 (1 year 5 months)Top-performing BDR sourcing pipeline across Fortune 500 and Global 2000 accounts during Celonis’ hyper-growth in NAM. Drove outbound execution through cold calling, targeted sequencing, and ICP-driven outreach, earning multiple BDR of the Month awards. Provided early operational support by improving Salesloft workflows, helping automate outbound tasks, and assisting with basic Salesforce reporting and list generation for campaigns.
- Sales RepresentativeExxonMobilJan 2018 - Sep 2018 (9 months)
- MInternMCGOBRO LLC.Oct 2017 - Dec 2017 (3 months)Supported client research by building a database tracking daily social media activity and brand presence. Created client-specific reference materials to support consistent messaging and ethnographic research. Identified key community relationships through digital media analysis, including staff, board members, and stakeholder affiliations.
- Research AssistantAllegheny CollegeAug 2017 - Dec 2017 (5 months)Worked with Professor Benjamin Haywood to study the ecological impact of lead ammunition on local wildlife and develop potential mitigation strategies. Produced an educational outreach video for a regional wildlife center, designed to raise awareness and support community engagement. Project materials were later used in local education programs and public events.
- Research AssistantAllegheny CollegeApr 2017 - Aug 2017 (5 months)Assisted Professor Emily Yochim with qualitative research on youth, media, and technology in Northwest Pennsylvania. Conducted and analyzed interviews, completed literature reviews, and prepared transcripts for integration into the Louie B. Nunn Center’s Oral History Metadata Synchronizer. Collaborated with the research team to organize project workflows and helped develop a curriculum framework for future student researchers.
- Civic Engagement LiaisonAllegheny CollegeMay 2016 - May 2017 (1 year 1 month)Served as the liaison between the Civic Engagement Office and the Bonner student community. Organized community-building initiatives connecting students with local nonprofit partners and developed a civic engagement curriculum delivered to underclassmen.
- Bonner Advisory Board MemeberAllegheny CollegeOct 2015 - May 2017 (1 year 8 months)Elected to represent the Bonner student community and support program oversight. Provided peer guidance, monitored commitment requirements, and helped organize monthly community-building events to strengthen engagement across class years.
- CCommunity Outreach Liaison/InternMay 2014 - Aug 2014 (4 months)Supported outreach efforts to raise awareness of programs serving foster and at-risk youth. Engaged local donors and community organizations to expand support networks and connect families with available resources.
- TSupervisor/ManagerTAMARACK WILDLIFE REHABILITATION CENTER INCOct 2013 - Dec 2017 (4 years 3 months)Started as an intern and progressed into a supervisory role supporting wildlife rehabilitation operations. Assisted in the care and treatment of injured wildlife, primarily birds of prey, with a focus on safe release. Managed daily operations, coordinated intern training programs, and delivered educational outreach sessions for local organizations. Supported community engagement through social media updates and outreach materials.
Education
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- Allegheny College — Bachelor’s Degree, Communication and Media StudiesAllegheny CollegeJan 2013 - Dec 2018 (6 years)