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Rayelle Skinner
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Sr. Strategic Account Executive at Twilio Inc.
Atlanta, Georgia, United States
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Résumé
Jobs
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Enterprise Account ExecutiveAtlassianDec 2024- Sr. Account Executive- Contact Center AIMicrosoftJan 2024 - Dec 2024 (1 year)Microsoft + Nuance join forces as one organization with a shared vision to help our customers solve their industries’ biggest challenges, accelerate business outcomes, and amplify the impact of more people and organizations around the world on a trusted, secure cloud platform. Nuance Communications, Inc. is the pioneer and leader in #conversationalAI innovations that bring intelligence to everyday work and life. At Nuance, we’re deeply committed to transforming the customer journey into an experience consumers love. Leading organizations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations—from an ever‑growing array of devices and across all channels and touchpoints. These offerings leverage decades of
- Sr. Strategic Account ExecutiveTwilioJan 2021 - Jan 2023 (2 years 1 month)
- Sr. Account ExecutiveTwilioJan 2019 - Jan 2021 (2 years 1 month)
- National Account ExecutiveSageJan 2016 - Jan 2019 (3 years 1 month)The trusted industry leader for more than 30 years, Sage Fixed Assets solutions provide comprehensive depreciation calculations, complete asset inventory tracking and reconciliation, full construction-in-progress management, and easy customized reporting. By automatically tracking recent and pending tax legislation then updating accordingly, Sage Fixed Assets takes the worry out of compliance issues and audits. You’ll be able to effectively and confidently manage every step of the fixed asset lifecycle—from acquisition to disposal. Responsible for assisting clients with keeping track of new rules and regulations, updating values for journal entries, and managing a fixed assets. Provide best of breed CPA-recommended asset management software
- Enterprise Account ExecutiveBOSS SolutionsJan 2015 - Jan 2016 (1 year 1 month)BOSS is an award winning Atlanta, Georgia based company serving hundreds of customer worldwide with solutions in Enterprise IT infrastructure management, IT service management, and asset life-cycle management.
- Account ExecutiveGHXJan 2012 - Jan 2014 (2 years 1 month)Responsible for renewing the contracts of existing corporate accounts to maintain existing customer base. Up-sold and cross-sold current accounts on Vendormate’s premium service offerings to meet the needs of the client base. Implemented new accounts and services using the Vendormate platform to keep customers informed of new offerings. Assisted in the education and training of Vendormate’s software to end-users to ensure their understanding of the platform. Analyzed vendor performance and compliance while maintaining vendor accounts to increase compliance rates and sales. Documented pipeline stages in Vendormate’s CRM tool (Salesforce). Transform, analyze and maintain vendor data to facilitate Proactive account management and to identify a
- Senior Compliance SpecialistGHXJan 2010 - Jan 2012 (2 years 1 month)SME providing internal employees and external customer on the analysis and evaluation of client initiated changes and credit card disputes. Designed, wrote and maintained process documents for the team to reference business processes. Analyzed vendor performance and compliance while maintaining vendor accounts to increase compliance rates
- Customer Service RepresentativeTsysMay 2009 - May 2010 (1 year 1 month)Resolved payment and account related request to include but not limited to card activations, payment, name address updates for TD bank credit card customers. Maintained detailed and current knowledge of TD bank products and services. Analyzed customer service needs for communication to service and technical departments.
- Tax Preparation Specialist (Seasonal)The Tax ShopJan 2009 - Apr 2009 (4 months)Prepared income tax return forms for individuals and small businesses: Reviewed financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return.
- Accounting and Billing Specialist- Summer InternshipIKON Office SolutionsMay 2005 - Aug 2005 (4 months)Responsible for retaining customers by insuring high quality customer service as well as serving as a liaison for contract sales and the customers by organizing, analyzing and driving account resolution on escalated customer issues. Also worked with customers to ensure that contracts are written and formatted in compliance with negotiated contractual terms, and in accordance with established regulations, policies, and standards.
Education
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- bachelor, Bachelor of Science (BS), Business Administration and Management, GeneralAlbany State UniversityJan 2004 - Jan 2008 (4 years 1 month)