Engy Kamal

I am a Director of Operations leading and scaling multi regional teams across EOR HR Compliance Customer Success and Global Support. I build service delivery organizations that are structured reliable and genuinely human centered. I believe that operational excellence is not just process and workflow design it is also understanding people clearly knowing what they need to deliver and creating an environment where they can succeed with confidence and pride. Today I lead and develop more than 50 team members across Onboarding Lifecycle HR Payroll Support and CS. I design team structures career frameworks KPIs and bonus models that create clarity accountability and growth pathways. My leadership style combines high trust clear direction and genuine care. I believe people perform best when they feel safe to ask questions supported to grow and deeply connected to the purpose of their work. At WorkMotion I led a full transformation of our service delivery model raising CSAT to 96 percent and NPS to plus 40 while reducing cost per ticket and improving resolution speed and depth. I launched Wanda our AI assistant integrated into Salesforce to support common queries sentiment detection and escalation intelligence. I also led the design and rollout of our new Help Center using Stonly and Salesforce with SSO and role based segmentation which increased self service adoption reduced operational load and improved customer empowerment. I turned Salesforce into our operational heartbeat standardizing workflows routing dashboards and performance coaching across the entire service organization. Before Operations I studied and trained as a Pharmacist. That foundation shaped how I lead today with precision responsibility and a deep respect for the people behind the systems. Compliance accuracy and care are not theoretical to me they are lived values. I bring that same discipline into how I design operations service standards and customer experience. I am deeply passionate about WorkMotion and its mission to make global employment accessible fair and seamless. I strongly believe in delivering exceptional experiences to clients and talents by ensuring our internal teams are well supported clear on expectations and proud of the work they deliver every day. My philosophy is simple Structure supports excellence Clarity builds confidence And empathy sustains performance The strongest service organizations are both operationally sharp and deeply human.