Kevin Holder

Kevin Holder

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Vice President, Global Customer Success & Services
Texas, United States

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work
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Jobs verified_user 0% verified
  • Arango
    Vice President, Global Customer Success & Services
    Arango
    Mar 2026 - Current (6 months)
    Leading all post-sale and services functions including customer success, professional services, customer support and education services.
  • dbt Labs
    Global Vice President, Field Engineering
    dbt Labs
    Feb 2025 - Feb 2026 (1 year 1 month)
    Leading the pre-sales and post-sales solution architecture team at dbt Labs. Driving the implementation of an integrated customer lifecycle strategy during a period of significant growth. Results: ➤ Substantial revenue growth, consistently meeting and exceeding quota ➤ Industry-leading customer retention ➤ Substantive increase in technical validation to closed business conversion rate ➤ Scaling team rapidly while maintaining single-digit team attrition rate ➤ Driving operational rigor to match accelerating business demands
  • Infoworksio
    Senior Vice President, Technical Field Operations (Solution Engineering, PS & Customer Experience)
    Infoworksio
    Mar 2021 - Feb 2025 (4 years)
    Acquired by Uniphore in February 2025 - Leading technical field operations including development of scalable processes, organizational planning, go to market, enablement, and execution of technical sales, technical account management, professional services & customer support. - Driving the transformation of Infoworks’ culture to focus on ensuring that our products and services deliver an exceptional customer experience. - Driving strategic GTM with key technology partners. - Solution development, enabling the field organization to position offerings that map product capabilities to customer business challenges, quantifying the business value and justification for purchase. - Driving long term strategic product requirements based on tec
  • Infoworksio
    Vice President & Global Head of Solution Engineering
    Infoworksio
    Jan 2019 - Mar 2021 (2 years 3 months)
    - Lead Field Engineering team, establishing scalable processes for hiring, ramping and developing pre-sales solution architects. - Work closely with sales leadership on organizational planning, go to market, enablement, and execution of technical sales activities required to close business. - Support partner organization to enable and develop partner resources. - Represent field and customers to our product organization influencing product roadmap.
  • Couchbase
    Vice President Worldwide Technical Field Operations
    Couchbase
    Sep 2015 - Dec 2018 (3 years 4 months)
    Responsible for World Wide Technical Field Operations at Couchbase. This includes managing the technical Solution Engineering, Solution Architect and Professional Services teams on a global basis. Responsibilities also including working with strategic customers to help them architect solutions that leverage our NoSQL database technology to deploy web, mobile and social applications to support their business.
  • Informatica
    CTO, Healthcare Vertical
    Informatica
    Jan 2015 - Sep 2015 (9 months)
    - Work with leading Healthcare organizations to help them leverage their data to improve outcomes for their patients, and improve efficiency. - Alignment of solutions for Big Data, Analytics, Hybrid Cloud and Patient/Member engagement to customer’s 3-5 year strategy & roadmap. - Establish strategic relationships with customers and partners. - Thought leadership in Analytics Enterprise Architecture & Design - Provide leadership for cross functional teams that define Informatica's Vertical Strategy, Solutions & Go To Market for Healthcare
  • Informatica
    Sr. Director, Healthcare and Public Sector Solutions
    Informatica
    Jan 2008 - Dec 2014 (7 years)
    Manage 3 technical pre-sales teams for Healthcare, Federal and State/Local business. Sr. Leader participating in world-wide pre-sales management committee. Thought leader on Strategic Selling, Solution Selling and Sales Process. Results: - Re-built existing Federal and State/Local pre-sales teams with emphasis on Strategic and Solution selling. 20% YOY growth consistently since taking over the team. - Built Healthcare vertical pre-sales team from the ground up with emphasis on Strategic and Solution selling. Worked with sales management to establish the vertical. Consistent YOY growth of > 20% since starting the team.
  • Informatica
    Sr. Director Enterprise Solution Services
    Informatica
    Jan 2005 - Jan 2008 (3 years 1 month)
    Managed technical pre-sales consulting team of solution architects for Informatica's top 40 strategic accounts. Worked with strategic accounts including Nationwide Insurance, Motorola, American Express, Dell, Nike, Hewlett Packard and Bank of America (Merrill Lynch) to develop data integration centers of excellence and enterprise deployments of Informatica products. Results: - Established Strategic Selling process and methodology resulting in numerous 7 figure enterprise license agreements. - Consistent YOY growth > 25% in license revenue and team size for strategic accounts team.
  • Informatica
    Solution Architect, Technical Manager, Technical Director
    Informatica
    Jan 2000 - Jan 2005 (5 years 1 month)
    Developed hosted offering for Informatica Analytic Applications. Established Center of Excellence as a showcase environment for Informatica & partner products. Solution Architect for strategic accounts. Results: Trusted advisor to key accounts. Thought leader around emerging technologies.
  • B
    Director of Consulting
    Brightstar IT Group
    Jan 1998 - Jan 2000 (2 years 1 month)
    National practice manager for B2B and Supply Chain consulting practice. Worked with several key accounts including General Motors & Verizon to develop solutions for EDI, Supply Chain Integration, XML, Web Services and Web Applications. Results: - Consistently exceeded quota, generating > $3 million annually with 40% margin on services revenues. Established technology partnerships with strategic supply chain and web technology partners.
  • B
    Software Developer, Solution Architect, Practice Manager
    B R Blackmarr Associates BRBA
    Jan 1992 - Jan 1998 (6 years 1 month)
    Custom application developer, web application developer, solution architect and practice manager. Reputation for delivering fixed priced projects on time and on budget for our largest accounts. High customer satisfaction resulted in repeat business with our key accounts. Results: - Delivered key projects for large accounts including the American Heart Association, Leukemia Society of America, Tandy Corporation, Cash America Corporation, GTE / Verizon, Union Pacific Resources and Kintetsu World Express. - Established best practices for consultant career development, recruiting and hiring.
Education verified_user 0% verified
  • Southern Methodist University
    Graduate level studies in computer science
    Southern Methodist University
  • University of Phoenix
    Bachelor of Science (B.S, Business Administration
    University of Phoenix
  • Boston University
    Master of Science (MS, Computer Information Systems
    Boston University
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