Navin Gupta

1. Senior Salesforce BSA | Release Manager | Administrator | Systems Integration Specialist with a proven track record of delivering scalable, high-impact solutions across complex Salesforce environments. 2. Experienced across multiple facets of the Salesforce ecosystem—including Business Systems Analysis, Release Management, System Integration, and Administration. 3. Led the successful implementation of Agentforce AI to enhance sales and support productivity through intelligent automation and data-driven decision-making. 4. As Release Manager, responsible for end-to-end release planning and coordination, ensuring governance, version control, SOX-compliant deployments, and risk mitigation across all Salesforce environments. 5. Adept at translating business requirements into technical solutions, collaborating closely with stakeholders to deliver optimized CRM workflows and user experiences. 6. Hands-on expertise in Salesforce Lightning, including building Lightning Components (Aura framework), and applying Locker Service security principles. 7. Deep knowledge of custom objects, validation rules, flows, approval processes, agentforce AI, reporting, dashboards and a lot other features to support complex business operations. 8. Managed user stories, BRDs, test scenarios, and sprint tracking through Jira and VersionOne; actively led stakeholder communication and cross-functional alignment. 9. Experienced in release planning, version control, sandbox strategy, and CI/CD best practices to ensure smooth and compliant deployments across environments. 10. Known for strong communication and leadership skills—regularly engaging with C-level executives to present roadmaps, gather feedback, and align technology with business goals.