Jesus Nicolas Martinez Montefusco

Bilingual Information System Professional, ITIL Foundation IT Service Management and Scrum Master certified, very with wide experience managing large operation, establishment of service level agreements, budget management, support teams creation, health routines implementation, KPI management, team management, demand managing, contingency plans generation, incident management, backlogs control and operative reports management, audit trails. Experiences to provide appropriate team leadership, organization and integration to deliver different size and complexity application projects, monitoring progress and results. Being responsible for resource planning and allocation for effective service delivery, ensuring project demand is captured and effectively prioritized, matching the supply pipeline with the demand for the application group. Full expertise in project management in IT and telecommunication area, scoping, budget control, developing and implementing high complex systems using the last of the technologies, always applying KPI management, managing large groups of people. Proven Expertise in process management, implementing new processes, adapting and facilitating trainings and courses for several clients for introducing new products or systems, showing new tools, facing new technologies, managing new ways of thinking. Using excellent communication and team’s integration techniques. Proven expertise managing crisis situations. CORE COMPETENCIES • High leadership capacity • Visionary Leadership • Personnel Supervision and Evaluation of multidisciplinary teams • Responsible person • Goal oriented • Solutions Delivery • Proactive profile • Accomplished Spokesperson • Reengineering • Skills for integrating multidisciplinary teams. • Scoping • Excellent skills for negotiations • Cultural Flexibility • Social Networker • Building Team Spirit • Planning • Incident Management • Process Management • Ecommerce Management B2B, B2Bi