Mazrul Aiman Ab Malik

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Customer Service Executive

Moomoo Securities Malaysia Sdn Bhd,

Nov 2023 - Dec 2024 (1 year 2 months)

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in our trading platform. Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues. Described product and service details to customers to provide information on benefits and advantages. Reduced average call time through efficient problem-solving skills without sacrificing quality ofservice provided.

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Customer Service Representative

SCICOM (MSC)

Jan 2023 - Oct 2023 (10 months)

Involved with Shopee Malaysia project Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.

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Full Time Courier

Flash Express,

Oct 2022 - Dec 2022 (3 months)

Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptlyto questions. Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies. Followed company policies and procedures during shift. Enhanced customer satisfaction through timely deliveries and professional communication with clients.

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Insurance Sales Agent

AIA Berhad,

Feb 2022 - Sep 2022 (8 months)

Developed strong relationships with clients through consistent communication and exceptional customer service. Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs. Generated quotes and proposals for clients to match individual needs. Provided comprehensive product knowledge and guidance to help clients on product selection.

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Senior Technician

CUCKOO Malaysia Sdn

Mar 2020 - Dec 2021 (1 year 10 months)

Bhd, Damansara Completed preventive maintenance on set schedules.

Customer Service Executive

Nityo Infotech

Jun 2019 - Feb 2020 (9 months)

Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention. Enhanced customer satisfaction by providing timely, accurate, and empathetic support. Engaged in user support interactions via telephone, chat and email platforms. Reduced ticket resolution times with thorough troubleshooting and effective communication skills.

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Site Safety Supervisor

ASEN Construction,

Jan 2018 - May 2019 (1 year 5 months)

Ensured compliance with OSHA regulations, resulting in a safer work environment for all staff members. Improved site safety by conducting regular inspections and identifying potential hazards. Implemented effective hazard control measures by promptly addressing identified risks and proactively seeking solutions. Provided ongoing support to project teams in navigating complex regulatory requirements, maintaining a strong commitment to workplace safety at all times.

Mazrul Aiman Ab Malik

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