Leonardo Flory

VP of Engineering

RecargaPay

Dec 2024 - Current (1 year 9 months)

RecargaPay is a leading Brazilian fintech with millions of active users, specialized in payments, credit, and digital financial services. Responsibilities: Lead CX and Corporate Systems initiatives, driving the technology strategy with a focus on AI, automation, and operational efficiency. Define and execute the applied AI roadmap: intelligent agents, copilots, and workflow orchestration with n8n integrated with OpenAI, Claude, and Gemini API. Manage the CX ecosystem (Zendesk, Botmaker, Databricks) ensuring integration, governance, and continuous improvement of metrics such as TMO, FCR, and CSAT. Lead strategic negotiations with key vendors (Zendesk, Botmaker, SAP) with a cost-impact framework. Key Achievements: AI & Automation: Scaled a

IT Governance

Scotiabank

Apr 2023 - Dec 2024 (1 year 9 months)

Head of IT Governance. Report to the VP of Technology and Operations. Responsibilities: - Lead IT transformation projects to update the Bank’s legacy technology platforms to industry standards. Establish the IT Governance area, optimize roles and skills, and create technical communities to foster collaboration. - Implement new IT governance practices, budget management, and contract administration with partners and vendors. - Ensure compliance with local and global audits, the Central Bank of Uruguay, and other regulatory entities. Key Achievements: - Led Clearing automation project, transitioning from limited manual control to full validation through AI and machine learning. - Co-led the successful execution of the first Disaster Recove

Technology Director

Santander Tecnologia Argentina

Jul 2019 - Feb 2023 (3 years 8 months)

Head IT of Loans, Accounts, Transfers, Guarantees, Risks, Recoveries, Contactability and Customers. Team: 160 Responsibilities: - Build the IT vision and strategy to transform Santander with the aim of being the best open platform for financial services. - Manage in a balanced way the budget and the costs of the area Actively participate in the transformation towards a culture of business agility. - Implement UX practices in the design of products. - Lead the adoption of a Data Driven culture in the organization. Main achievements: - Co-lead the creation of Santander Technology hiring +1.000 developers in one year. - Lead the largest implementation of Salesforce in Argentina for 4 million customers and more than 5,000 agents in 6 months w

IT Manager

INSSJP

Aug 2018 - Jul 2019 (1 year)

Head IT of the largest Social Security in Argentina with more than 5 million members. Responsibilities: - Define the technological and product modernization strategy. - Lead the organization's IT teams, promoting their training and technological evolution. Team: 130 - Establish the processes, methodologies and IT procedures that accompany the objectives of the organization. Main achievements: - Implement the first Electronic Prescription in Argentina with a Digital Signature of medical professionals, which allowed PAMI to be better prepared for the pandemic. - Lead the implementation of a centralized medication validator to prevent fraud and reduce state expenses. - Negotiate contracts with vendors and manage relationships with third-par

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Senior IT Program Manager

IOMA Instituto de Obra Medico Asistencial

Sep 2016 - Jul 2018 (1 year 11 months)

Responsible for the Modernization Program of IOMA (social insurance entity whose beneficiaries are public employees of the Province of Buenos Aires) with +2MM Affiliates. Main achievements: - Implement the first digital ID of affiliates to replace the paper receipt, reducing fraud and improving benefits. - Reengineering of the Register of Affiliates towards an online solution updated in real time and integrated to providers through APIs, achieving a reduction in registration time from one month to seconds.

IT Regional Manager - Mkt & Sales

DIRECTV Latin America

Aug 2013 - Aug 2016 (3 years 1 month)

Responsible for implementing projects and systems oriented to fulfill business needs in Argentina, Uruguay, Chile, Colombia, Perú, Ecuador, Venezuela, the Caribbean and Puerto Rico In charge of Demand Management, Project Execution, Vendor Management and the implementation and evolution of Front End applications. Responsible for selection and management of IT partners and Software Factories and on-time budget execution (1+ MM u$s capex and opex).

IT Manager

Telecom Personal

Jun 2005 - May 2013 (8 years)

Reported directly to the CiO and a member of the executive team dedicated to design and develop the company's IT strategy plan. Responsible for managing Web and VAS (value added) services which represent 50%+ of the company’s total revenues (5.000 MM u$s) and 18+MM customers) In charge of 100+ professionals distributed in Buenos Aires and Cordoba. Accountable for IT strategy implementation and the development and execution of innovative services. IT systems include all the Company’s Customer Portals (personal.com.ar), Self Caring, Fidelity program (club.personal.com.ar), Ecommerce, Appstore, native mobile applications, Intranets, Extranets and 50+ additional IT services. Responsible for 10+ IT partners and Software Factories and on-time b

Project Manager

Telecom Personal

Jun 2000 - Jun 2005 (5 years 1 month)

In charge of 20+ professionals in Buenos Aires. Responsible for successful service delivery, facilitating stakeholders’ communication, resolving technical trade-offs and ensuring adequate risk management. Successfully interacted with several third-party providers such as Accenture and IBM in a challenging political environment. Responsible for Arnet CRM and email services with 5+ MM email accounts and traffic analysis reports.

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Project Leader

Utilities Solutiones SA

Jun 1996 - Jun 1998 (2 years 1 month)

Led the team in charge of the analysis, design, development and implementation of CRM, Provisioning, Mediation and Invoicing Systems.(1+ MM customers)

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