Customer Success Engineer
Dlocal
Nov 2018 - Feb 2022 (3 years 4 months)
• Managed technical issues related to the integration of key customers such as Facebook, Sony, Netflix, Uber, Paysafe, and Xiaomi among others. • Trained on the operational and technical areas, the 100% of the team members that joined the customer success team during three years, having trained more than 10 people from different geographies, such as China, India, Brazil, Argentina and Uruguay. • Mitigated beside other areas, different technical, operational and commercial issues with many customers, including top tier ones, as the ones mentioned before.