Exequiel Guido Peinado

Support and Infrastructure Analyst

BNKA

Feb 2025 - Apr 2025 (3 months)

•Level 1 and 2 Technical Support: Resolution of incidents and requests for internal users related to hardware, software, networks, and system access.
•Infrastructure Management: Maintenance and monitoring of servers, networks, and critical systems to ensure operational continuity.
•User and Permission Management: Account management in Active Directory, Microsoft 365, and other corporate tools.
•Technical Documentation: Creation and updating of procedures, manuals, and knowledge bases to optimize response times.
•Task Automation: Implementation of scripts and tools that improve department efficiency.
•Project Support: Participation in migrations, implementation of new tools, and improvements to technological infrastr

IT Support Analyst

Globant

Sep 2021 - Jul 2024 (2 years 11 months)

•I worked on operating systems such as iOS, macOS, Android, Windows, and Linux, as well as Cloud, Azure, and Google Workspace.
•Managed antivirus tools Defender, Sophos).
•Managed Windows servers and virtualization environments, including Hyper-V, VMWare, and VirtualBox.
•Used Slack, Zoom, MDM, Jira, Invgate Service Management, and Inside Asset Management, VNC, Remote Desktop.
•Managed Active Directory, Microsoft 365, Entra ID, Intune and Jamf Pro.
•Provided support to several of Globant's clients, such as Disney, Rockwell, Openspan, EY, Hallmark, Taulia, Santander, BBVA, Arcor, British Airways, Naranja X, Mercado Libre, EA Electronic Arts), and Deloitte.
•Configured and installed multimedia and video confere

Freelancer

freelance

Mar 2008 - Aug 2021 (13 years 6 months)

•Troubleshooting and troubleshooting hardware for laptops, desktops, and peripherals.
•Install, configure, and update software applications and operating systems.
•Design, configuration and optimization of LAN, WAN and Wi-Fi networks.
•Implement security measures such as firewalls and access controls to ensure network integrity.
•Routing/Switching.
•Perform preventive and corrective maintenance of servers, workstations, and network equipment.
•Offer technical advice and training to users to improve their competence with technological resources.
•Document incidents and create procedures to improve technical support efficiency.
•Improved the efficiency of network systems for a client, resulting in a 20%

Technical Support & Networking

Jazzplat Spain

May 2006 - Jan 2008 (1 year 9 months)

•Hardware and software troubleshooting for more than 200 users, ensuring high customer satisfaction.
•Installation and configuration of operating systems, applications, and devices, including software updates and security patches.
•Preventive and corrective maintenance of servers, workstations and network equipment.
•Design, configuration and optimization of LAN, WAN and Wi-Fi networks.
•Routing/Switching.
•DHCP and DNS.
•Implementation of security measures, such as firewalls and access policies.
•Proactive monitoring and maintenance of network infrastructure.
•Technical advice and training for users, improving their competence in the use of technological resources.
•Document incidents and create

Exequiel Guido Peinado

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Exequiel Guido Peinado

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