An experienced Human Resources professional with a robust background in Talent Management and Hospitality, dedicated to creating exceptional employee experiences and fostering organizational success. With over 17 years in the industry, I possess expertise in employee relations, recruitment, performance management, training and development, and creating inclusive workplace cultures. My experience spans both corporate environments and hospitality-focused organizations, where I have successfully managed talent acquisition, improved retention rates, and built strong, cohesive teams. My deep understanding of hospitality operations allows me to develop HR strategies that align with service excellence and operational efficiency. A passionate leader with a commitment to driving growth, enhancing employee engagement, and ensuring the highest standards of guest service. Demonstrable leadership and management skills working for renowned hospitality businesses in high-pressure environments, with the proven ability to manage the often competing demands of exceptional customer expectations with business productivity and profitability. I work well under pressure, with the excellent attention to detail required to meet and exceed the demands and expectations of even the most exacting customer. I take pride in not just leading and managing my direct reports, but also in helping develop and train them professionally to the benefit of themselves and the business. I believe that my career record to date demonstrates the value that I have brought (and continue to bring) to businesses where I have been employed.
