I enjoy diverse work and can focus systematically, handling change well with persuasive communication. Respecting leadership and rules, I seek accuracy and value clear goals, solving problems logically, and being receptive to innovation, though not outwardly expressive. I aim for dependable results.
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MICROSOFT 365 BILLING SUPPORT AMBASSADOR
Jan 2024 - Feb 2025(1 year 2 months)
Gained valuable experience and skills as a Microsoft 365 billing support ambassador for a year and 4 months Assisted small business customers with invoice clarifications and payment updates Handled subscription activations, reactivations, and purchases Processed refunds and credits, and investigated billing discrepancies Recommended suitable subscriptions and services based on customer needs
Software Expert
Crayon
Oct 2021 - Feb 2025(3 years 5 months)
Senior Quality Evaluator Windows Technical Support
Concentrix
May 2016 - Nov 2021(5 years 7 months)
Windows
Office 365 Technical Support Ambassador Office 365 Billing Support Ambassador