Evelyn Violeta Villalta Sevilla CSM

Data Entry

Q4

Oct 2022 - Current (4 years 1 month)

In my role as a Data Entry professional, I was responsible for accurately entering data, managing projects, and implementing processes to enhance efficiency. I provided exceptional customer service, ensuring that client needs were met promptly and effectively. Additionally, I utilized messaging apps, particularly Slack, for internal communication, which facilitated seamless collaboration among team members. I also employed Jira to track project stages, ensuring that all tasks were monitored and completed on schedule, thereby contributing to the overall success of our projects.

Y

Virtual assistant;

Yera Eou S de RL de CV

Oct 2021 - Aug 2022 (11 months)

Documents translation. Coordination of work teams for requested researches. Data searching, emails writing and replies, wechats files. Navy and Ground Transportation Logistics. Billing, budget, and organizational processes.

N

Quality Control Tower Executive;

NIELSEN MEXICO SERVICES, S. DE R.L. DE C.V

Apr 2018 - Aug 2020 (2 years 5 months)

As a Quality Control Tower Executive, I was responsible for monitoring field personnel in conducting market studies and managing Human Resources processes for the staff in charge, including requirements, payroll, and incident management. I established vacancy profiles and identified recruitment and selection needs, overseeing the incorporation and training of new staff through an effective onboarding process. Additionally, I managed logistics and the offboarding process for personnel under my supervision. I conducted analysis and interpretation of KPIs to enhance processes for field personnel in alignment with area objectives. Furthermore, I prepared, validated, and executed budgets in accordance with financial guidelines for field manageme

C

Quality Control and Customer Service Manager;

Comexions SA de CV

Jan 2015 - Dec 2017 (3 years)

As the Quality Control and Customer Service Manager, I was responsible for call monitoring to identify areas of opportunity for telephone agents, providing feedback through quality evaluations. I designed, managed, and implemented the annual training plan in accordance with DQN standards. My role included analyzing KPIs and validating procedures for improvement based on objectives and customer satisfaction surveys. I utilized NSP to enhance structures and communication channels, ensuring alignment with the annual and monthly business plan. I oversaw customer service for external clients, addressing problem resolutions, requirements, and monitoring needs while collaborating with various departments to modify processes and define participatio

Evelyn Violeta Villalta Sevilla

About

Detail

Timeline

Résumé

Evelyn Violeta Villalta Sevilla

About

Detail

Behavioral traits