E
Evelyn Wilburn
About
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New Jersey, United States
Résumé
Jobs
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- PImmigrant CaseworkerPlatinum Health Care NYCMay 2023 - Mar 2025 (1 year 11 months)As an Immigrant Caseworker, I gathered and input pertinent information regarding clients' country of origin and immediate needs, such as medical and housing assistance. I directed clients to the on-site medical team to ensure they received the necessary support. Additionally, my role involved call management, where I utilized customer service skills through case management, incorporating CRM tools such as Salesforce to enhance client interactions and streamline the case handling process.
- SSubstitute TeacherSource4 TeachersMay 2018 - May 2023 (5 years 1 month)Per diem. Responsible for managing and teaching K-12 classes (including special needs students) in the absence of the regular teacher. Required to adhere to lesson plans made available to me via main office. In addition, responsibilites included following LOCK DOWN and evacuation procedures. Also, occasionally taught classes remotely.
- AChild Protective SpecialistACS NYCAug 2016 - Dec 2016 (5 months)As a Child Protective Specialist, I remained objective while addressing discrepancies in case assessments and ensured compliance with legal requirements by obtaining signed HIPAA forms and submitting them to the appropriate physicians. My role also involved significant client interaction, where I utilized customer service skills to effectively communicate with clients over the telephone. Additionally, I managed incoming calls and employed CRM tools to track interactions and maintain accurate records, which enhanced the overall efficiency of case management and client support.
- RPart-time Independent RecruiterReflik-Online NJMar 2016 - May 2020 (4 years 3 months)Worked remotely. Responsible for locating, screening and submitting qualified candidate resume's to Reflik's clients. In-dept responsibilities: Participate in weekly online meetings to better understand needs assessment with hiring managers and business Prospect for potential clients using via chat, emails and direct methods such as calling, and other indirect methods such as networking and social media. Conducted application review and phone interviews as needed. Assess candidates to ensure qualification matched job requirements. Presented candidates resume and provide detailed profile summaries to clients. Research and develop recruiting leads.
- CDisaster Case ManagerCatholic Charities Archdiocese of NYCNov 2012 - Sep 2015 (2 years 11 months)Provided customer/client services to families and individuals affected by disasters, exercising critical thinking and problem-solving skills while maintaining effective communication both written and verbally. Scheduled interviews to assess clients' needs and investigated reported home damage through home visits, which included documenting damages with accompanying photos. In collaboration with clients, designed strength-based recovery plans aimed at achieving complete recovery. Performed follow-up calls and home visits to individuals and families seeking information regarding the Disaster Case Management Program. Conducted heavy data entry by documenting all caseload contacts and financial awards in case notes and the computer system. Main
- SSenior Community Service Employment ProgramMay 2005 - Jun 2012 (7 years 2 months)
- ECase ManagerEmergency HelpMar 2005 - Jul 2012 (7 years 5 months)Conducted assessment and monitored adherence to service/action plans. Assisted in preparation of all documentation for housing applications; assisted and counseled clients in the process of obtaining permanent housing. Participated as part of a team and regularly collaborate with other staff. Data entry. Filing.
- AAdministrative Assistance/Payroll ManagerAug 2003 - Mar 2005 (1 year 8 months)First point of contact for employees' inquiries regarding all issues pertaining to payroll, managing heavy telephone and email contact to ensure effective communication. Approved all time and attendance records for pay in the Pay Manager system and contacted supervisors to ensure timely delivery of timesheets. Processed payroll and maintained payroll information as required, while preparing and maintaining related payroll records and generating monthly reports. Responsible for keeping payroll within the allotted budget. Additionally, utilized CRM tools to enhance customer service through efficient handling of incoming and outgoing calls, as well as data entry and report preparation, ensuring a seamless payroll process.
- BArt InstructorBoys & Girls ClubSep 2000 - Feb 2003 (2 years 6 months)Assisted members in preparing for local art shows and provided information of opportunities available to members as artists. Responsible for on-going recruitment via recruitment fairs (in local mall and various schools), telephone, canvassing, and mail. Also responsible for preparing and submitting program's weekly/monthly reports of weekly activities and goals, monthly accomplishments and, club member's progress.
- EEmployment SpecialistEmployment GroupMay 1995 - Jul 2000 (5 years 3 months)Recruited and properly placed qualified individuals in positions that met the work needs of both the clients and applicants in temp-to-hire as well as direct hires. Served professional individuals, misplaced workers, individuals with limited job skills & limited work histories, as well as those with an assortment of barriers to employment. Interviewed and orientated new hires to hiring company's rules and regulation.
Education
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- MMSJan 2014 - Feb 2016 (2 years 2 months)Understand human behavior from multiple perspectives
- BBachelor DegreeSep 2009 - Aug 2011 (2 years)Used critical thinking skills to understand and conduct assessments
- AAssociate's Degree-HumanJan 2007 - Feb 2009 (2 years 2 months)