Evelyn Valeria Eufracio Madera

Customer Service Representative

Intouch

Apr 2025 - Current (1 year 1 month)

Listen to customers' questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary. Handle returns or complaints. Home Security troubleshooting Billing accuracy

International Payroll Specialist

Safeguard Global

May 2024 - Nov 2024 (7 months)

Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction, acting as a primary day to day contact for assigned clients To ensure timely receipt and delivery of payroll data in accordance with payroll schedules Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations Responsible for timely and accurate submission of all payroll data to required partners and/or clients Develop and drive action plans and root cause analysis reports for issues, as required Participate in the development of processes and procedures for the team in accordance with customer and business requirements Detailed focus on quality, accuracy, and timeliness of payroll

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Process Associate

TATA Consultancy Services (TCS) | IT Services

May 2024

Manages business processes, analyzes data, and interacts with clients. Communicate with clients and stakeholders to ensure process alignment Review existing processes to lead system updates Comply with production process safety and quality guidelines Analyze data to identify process inefficiencies and implement improvements

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Human Resources Operation Advisor l

Hewlett-Packward Enterprise

Sep 2023 - May 2024 (9 months)

Implement and manage parts of projects and processes Identify areas for process improvement Provide solutions for non-standard issues Work with leaders and their teams on performance issues Help navigate changes and organizational planning Coach leaders on how to address talent opportunities and challenges Work with leaders on organizational structure and design Create plans to address team engagement Identify top talent and work with them on development plans Contribute to shaping the country HR strategy Managed the employee lifecycle and talent acquisition processes for the Americas region. Acted as employee service agent for the Americas region through the Salesforce tool, following up on requests and queries from employees. Reviewed exi

Employee Experience Associate

Alorica

Oct 2021

Creating onboarding approaches that positively impact engagement from the start of the employment journey Resolve cases through ServiceNow Resolve inquiries regarding company policies, accommodations and leave of absences. Manage proper escalations through HRBP or Local HR. Onboard new hires and provide guidance to employees and managers. Improve employee engagement, retention, and attraction. Help create a culture where employees feel connected to the organization and their work. Building a culture of trust Data base verifications through ORACLE Collaborate HR, management, and other departments to design programs, initiatives, and policies that foster a supportive and inclusive workplace, ultimately aiming to boost employee morale, product

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Teleperformance| Outsourcing and Offshoring consulting

IJAMI

Sep 2015 - Mar 2017 (1 year 7 months)

Listen to customers' questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary. Handle returns or complaints.

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Administrative Assistant (Professional Practices)

State of Jalisco

Mar 2001 - May 2021 (20 years 3 months)

Management of confidential database and governance policies. Database, file organization, presentations Investigation of the 2030 agenda and the cooperation of local governments. Archive management and budget. Managing calendars and reminders. Coordinating logistics for meetings and events.

Evelyn Valeria Eufracio Madera

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