Evelyn Pedraza

Elegibility Specialist

Savista

May 2026 - Current (6 months)

Results-driven Eligibility Specialist skilled in regulatory compliance, meticulous document validation, and efficient case management. Expert in evaluating client profiles against precise guidelines to ensure accurate processing, minimal error rates, and seamless administrative workflows

Appointment Setter

Omega Healthcare

Jan 2025 - Apr 2026 (1 year 4 months)

As an Appointment Setter, I was responsible for scheduling medical appointments and laboratory tests for hospital patients, ensuring a seamless experience through effective communication and CRM management. Additionally, I requested medications from pharmacies via calls, maintaining a high level of accuracy and efficiency. I also managed patient accounts to schedule and refill medications, which enhanced the overall patient care process and ensured timely access to necessary treatments.

Costumer Service

Capital One

Jan 2024 - Dec 2024 (1 year)

As a Customer Service representative, I provided exceptional support related to credit card inquiries, including handling fraud cases, processing credit payments, unlocking cards, and managing card dispatch. I was available for inbound calls, ensuring a seamless experience for customers while utilizing my skills in customer relationship management (CRM) and account management to foster strong client relationships. Additionally, I applied my knowledge of accounting principles to assist customers with their financial queries. While HIPAA compliance may seem non-relevant in a credit card context, my understanding of these regulations enhanced my ability to maintain customer confidentiality and trust, ensuring that all interactions adhered to t

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COMUNICATION FACILITATOR

Jan 2023 - Mar 2023 (3 months)

-Responsible for translating communications between foreign participants and native Colombian speakers during a high-profile event.

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Evelyn Pedraza

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Behavioral traits