Costumer Service
Capital One
Jan 2024 - Dec 2024 (1 year)
As a Customer Service representative, I provided exceptional support related to credit card inquiries, including handling fraud cases, processing credit payments, unlocking cards, and managing card dispatch. I was available for inbound calls, ensuring a seamless experience for customers while utilizing my skills in customer relationship management (CRM) and account management to foster strong client relationships. Additionally, I applied my knowledge of accounting principles to assist customers with their financial queries. While HIPAA compliance may seem non-relevant in a credit card context, my understanding of these regulations enhanced my ability to maintain customer confidentiality and trust, ensuring that all interactions adhered to t
