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Evelyn Akujobi
About
Detail
Rivers State, Nigeria
Contact Evelyn regarding:
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Internships
Starting at
USD300/month
Résumé
Jobs
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Customer Success LeadKairos LabsJan 2022 - Current (4 years 8 months)• Responded to customer inquiries and provided proactive support through email, phone, and virtual meetings. • Resolved technical and usage issues, ensuring high customer satisfaction and retention. • Maintained detailed records of customer interactions using CRM systems. • Collaborated with internal teams to escalate complex cases and implement customer feedback. • Contributed to help resources and internal documentation to improve support efficiency.- AAdministrative OfficerAmbassador's WordJan 2018 - Jan 2022 (4 years 1 month)• Handled external and internal communication, managed customer concerns, and ensured service consistency. • Maintained detailed documentation of customer interactions and scheduling records. • Assisted in developing internal support procedures and streamlined data entry and analysis.
- SCustomer Service RepresentativeStraight Line EventsJan 2014 - Jan 2018 (4 years 1 month)• Provided timely responses to customer inquiries via phone, email, and live chat. • Resolved customer issues and maintained accurate service logs. • Assisted in creating customer service guides and improving team knowledge base. • Contributed to overall customer satisfaction improvement through dedicated support and clear communication.
Education
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- CCertified Product ManagerJul 2024 - Oct 2024 (4 months)
- UUX Writing CertificateMar 2024 - Jun 2024 (4 months)
- CCertified Data AnalystMar 2023 - May 2023 (3 months)
- CCertified Customer Service ProfessionalApr 2016 - Jun 2016 (3 months)