Evelin Destian Jauhari

Evelin Destian Jauhari

About

Detail

Executive Virtual Assistant for Small to Mid-Sized Businesses | Upwork Top Rated
Jakarta, Indonesia

Contact Evelin regarding: 
Flexible work
Starting at USD12/hour
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Timeline


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Résumé


Jobs verified_user 0% verified
  • MAVI
    Executive Virtual Assistant
    MAVI
    Apr 2025 - Current (1 year 1 month)
  • A
    Executive Virtual Assistant & FB Ads Admin
    AgentEA
    Jan 2025 - Current (1 year 4 months)
    Key Responsibilities: - Manage the CEO’s calendar and inbox, ensuring efficient scheduling, timely responses, and prioritization of key meetings. - Onboard new customers using GoHighLevel, ensuring a smooth and professional experience throughout the setup process. - Monitor the company’s marketing KPIs and share insights to support data-driven decision-making. - Create compelling Facebook ad creatives using Canva, aligned with the brand’s tone and campaign objectives. - Set up and manage Facebook ad campaigns in Ads Manager.
  • S
    Virtual Assistant & Email Marketing Specialist
    SCHOLARLY
    May 2024 - Nov 2024 (7 months)
    Key Responsibilities: - Responded to parent inquiries across multiple platforms, ensuring timely and accurate communication that reflects the brand’s tone and values. - Engaged actively in targeted Facebook groups by creating and managing content to increase brand visibility and community interaction. - Moderated and updated content on the company’s WordPress website, including maintaining accurate pricing, promotional banners, and program information. - Created, scheduled, and managed email marketing campaigns for promotional and educational purposes, using segmentation and analytics to optimize engagement. - Coordinated closely with the sales team to align marketing efforts with lead nurturing strategies, improving conversion rates and cu
  • Z
    Executive Virtual Assistant
    ZEN Professional Development
    Jan 2024 - Current (2 years 4 months)
    Key responsibilities: - Design and deliver informative presentations that support professional development and training initiatives. - Develop structured, easy-to-follow training guidebooks to accompany workshops, courses, or onboarding sessions. - Edit short promotional and testimonial videos to showcase program impact and participant success stories. - Draft clear, practical policies tailored to the needs and compliance standards of an international school setting. - Provide general administrative support to ensure smooth execution of daily tasks and special projects.
  • P
    Reporting Officer
    Pintu
    Oct 2022 - Apr 2024 (1 year 7 months)
    Key responsibilities: - To maintain well-documented reports within the operational division, including but not limited to daily, weekly, and monthly reports regarding agent performance. - Responsible for ad hoc tasks from a line manager or other departments in relation to operational data reports. - Liaise with other related parties in monitoring and analyzing agent's KPI performance.
  • P
    Operations & Customer Success Team Leader
    Pintu
    Aug 2021 - Sep 2022 (1 year 2 months)
    Key responsibilities: - Monitor day to day operation and make sure the correct SOP is implemented - Liaise with related vendors to ensure a smooth KYC process - Assist knowledge management team to create proper SOP - Liaise with the Quality Assurance team to ensure a maximum result in KPI - Liaise with other related teams such as marketing, business development, product, and engineer in relation to product update and improvement - Give training and one-on-one sessions to Operations & Customer Success Staff when needed
  • P
    Operations & Customer Success Staff
    Pintu
    Oct 2020 - Aug 2021 (11 months)
    Key responsibilities: - Process KYC lists and bank accounts verification for new users - Execute fund withdrawal requests - Assist users queries by chat and emails for matters including but not limited to withdrawal problems, assets send out & receival problems, and general information about Pintu app
  • Traveloka
    Global Travel Consultant
    Traveloka
    Feb 2019 - Jun 2020 (1 year 5 months)
    Key responsibilities: - Handled Indonesian VIP, Australian, and European customer’s queries by emails and phone calls for flight, hotel, and car rental product; including but not limited to reschedule, reroute, name correction request, and check-in problem. - Refund management on PayPal.
  • Traveloka
    International Ticketing Staff
    Traveloka
    Feb 2017 - Feb 2019 (2 years 1 month)
    Key responsibilities: - To issue flight tickets booked under Sabre and Galileo - Handled customer’s queries by emails and phone calls for flight product; including but not limited to reschedule, reroute, name correction request, and check-in problem - Monitored airlines' ticket quota
  • Traveloka
    Payment Specialist Staff
    Traveloka
    Nov 2015 - Jan 2017 (1 year 3 months)
    Key responsibilities: - Monitored payment gateway health. - Manually verified customer's payments using the internal system. - Assisted customer through emails and phone calls regarding but not limited to credit card instalment related problem, refund requests, and other queries related to payment.
  • L
    Assistant to Tour Leader
    Lili Education Tour and Travel
    Jul 2015 - Jul 2016 (1 year 1 month)
    Key responsibilities: - Planned an effective itinerary with the tour leader in accordance with customer's needs and requests - Executed the planned itinerary - Guided the travellers throughout the journey and reminded them about our itinerary timeline Achievements: - Successfully executed a 7D/6N Jakarta - Malang - Yogyakarta - Jakarta road trip during the peak holiday season - Successfully executed a 4D/3N Jakarta - Bangkok - Jakarta trip along with a tour leader
  • Selfemployed
    Tutor
    Selfemployed
    Feb 2007 - Jul 2015 (8 years 6 months)
    My responsibilities included but not limited to: -Assisted the students to do their homework and prepare for the next day's test -Encouraged the students to use English on a daily basis -Assisted the students to finish science and art projects My students were able to maintain good to excellent grade starting from when they were in kindergarten up until they were in elementary school. They've also developed a big interest in English which can be useful for them in the near future.
Education verified_user 0% verified
  • S
    Bachelor of Applied Science - BASc, Tourism and Travel Services Management
    STP Sahid Jakarta
    Jan 2012 - Dec 2016 (5 years)